New Member
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2 Messages
I'm Georgia and getting Miami local channels
I try the steps provided to check location Won't allow it to update.
New Member
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2 Messages
I try the steps provided to check location Won't allow it to update.
detuch254
ACE - New Member
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5.2K Messages
2 years ago
What streaming device (s) are you using? Have you changed the billing address? Did you ever get Georgia locals originally or has it always been Miami locals?
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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DIRECTVhelp
Community Support
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255K Messages
2 years ago
Hi, @11225brooklyn I'm more than glad to help you with your local channels inquiry.
@detuch254 is right. Also, local channel availability is based on your billing ZIP Code and market area attached to the billing address of your payment on file. Did you try the steps below to enable location services on your device so that you can watch local channels?
1. Press Home on your remote.
2. Open Settings > General > System Summary.
3. Make sure your ZIP Code is correct.
4. Go to Location > Location Status and toggle OFF.
5. Press the red button on the side of your device to restart it.
6. Toggle your Location Status ON after you restart.
For more information, please visit Watch Local Channels | DIRECTV STREAM Customer Service & Support
Just to be on the same page, I would like to ask you some questions.
Which service do you have?
Are you getting any error codes?
Sandra, DIRECTV Community Specialist
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11225brooklyn
New Member
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2 Messages
2 years ago
Yes I did but for whatever reason it changed to a po box in Miami
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litzdog911
ACE - Sage
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46.4K Messages
2 years ago
What streaming device(s)? The locals you see depend on whether or not the streaming device supports "location services".
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Jrandomuser
ACE - Expert
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1.2K Messages
2 years ago
When you say "for whatever reason it changed to a po box in Miami" - what changed? The billing address?
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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