New Member
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IP Geolocation problem to access DirectvGO Peru
Good morning,
I am contacting you by this means on behalf of Fiber Fix SAC to notify you of a GeoIP problem that we are detecting with 01 newly acquired prefix and that registration and geolocated data are found correctly in the following sites:
- ARIN
-Maxmind
-ipinfo.io
-DP-IP
Said ranges originate from AS272045, which only operates in Peruvian national territory.
The ranges are the following:
38.7.100.0/23
We have detected that our clients who pass through our range 38.7.100.0/23 cannot access the DirectvGO app on their devices.
Please, could you update your databases so that they appear correctly located on your television platform?
All the best
detuch254
ACE - New Member
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5.2K Messages
2 years ago
Hi, thanks for the thorough description. Unfortunately, this is just a public forum of other cusptoners and we don’t have access to DIRECTV’s databases. Additionally, this forum usually deals with the United States DIRECTV satellite and DIRECTV STREAM services. We don’t usually get posts regarding Latin America DIRECTV or the respective app called DIRECTV GO in this case.
If there’s a way to contact DIRECTV Latin America (I myself am not aware of a direct phone number) then you might try notifying an agent that way.
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Ludwick577
ACE - New Member
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3.5K Messages
2 years ago
Here is the website for Dtv Peru. Looks like there is contact info there.
https://www.directv.com.pe/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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