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37 Messages

Monday, February 28th, 2022

Jutter / Frame Rate issue.

Just got DirecTV Stream and am having an issue. When ever I use the DTV Stream Box and  tune to a channel, say ESPN, or MLB or Fox News, if there are any graphics scrolling across the bottom of the screen, they are juddering, after about 10-11 seconds, it clears up, the scroll is nice and smooth and all is well. However, if I leave the channel and turn back, the same thing happens.

Also I noticed when I surf other channels, say ESPN and there's a basketball game on, the picture is fuzzy, for about 10-11 seconds, then it clears. Here's the kicker, If I use the Directv Stream app with my Apple TV box, I don't have this issues.( It's only with the Direct TV Box oh and it does the same thing with my  Roku as well). The apple tv works flawlessly.

I've tried ethernet, 5ghz, 2.4ghz connections. I've even hooked it up to numerous TV's, and I get the same issue. I've checked the video settings, they are defaulted to 1080p, I've tried every single video setting and nothing works.  Again, if I run the app through Apple TV Box, all is well.  There is an issue with the box DTV Stream provides and it's ability to properly scale, or pass through (sorry, I'm not a tech guy) the proper signal at the proper "frame rate"??

I called DTV and all they tell me is, "this is not a known issue and they have not received any complaints about this". I can't believe this is true. I've tried 5 different DTV Streaming boxes, and every one exhibits the same behavior.  I even googled to see if there was some hidden service menu within the box I could access. 

Also I have 500Mbps internet from Cox. I called them as well and they could not offer  any suggestions / settings I could change within my Panoramic router. 

Any suggestions would be appreciated. Has anyone else had this issue?

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215 Messages

3 years ago

This morning I had bad judder on CNN.   It is very noticeable in the ticker.   Took a minute or two to settle down.   It’s very annoying.   I have almost 600 mbps down with a ping of 9.    At times it’s so annoying it makes me want to switch back to satellite.   That is with the DIRECTV Stream  box.    That said, when I view with my Apple TV, no judder at all.  So, it must have something to do with the DIRECTV box.  My uneducated hunch is that it doesn’t have the same quality specs.  

New Member

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8 Messages

3 years ago

Just to make this clear: I have the latest and greatest Fire TV Cube. No other apps have this problem at all, haven't noticed it once.

I can use the Android app on my phone, using the exact same internet connection (but wi-fi instead of wired) and it never, ever drops a frame - smooth as silk.

But when I watch on what is basically a top of the line streaming device attached to my TV, it drops frames left and right.

I have noticed, however, that if I close all other apps on the Fire TV, and then clear the cache for the DTV app, this *usually* fixes or minimizes the problem.

1 Message

2 years ago

I have this issue with ABC on my boxes. I cannot watch sports on ABC because the Jutter is so bad. It only impacts my directv boxes as over the air ABC is perfectly fine. It is highly frustrating. I have no other issues watching sports on other channels. 


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