List of upcoming recordings

I can't record programs on ABC, CBS, NBC, PBS, nor Fox. Get "This local channel isn't available to record. Your billing zip code determines which local channels you can record."' message. Was never told upfront when subscribing that certain channels could not be recorded.

@cfcpe2 

That's what happens if you're not at your home location. You can only record the local stations from your home location, and you won't see those stations if you're at a different location using a streaming device with "location services". 

Hey litzdog911 -

   Thanks for your response.

   I'm unclear about the home location definition. We are in our residence so I assume this would be a "home location". We pay from an account that also has this same address so am not sure how to determine up front if an address is considered a home location.

    Hopefully, Direct TV can provide some guidance.

Are you receiving your correct locals at your home residence? Just to be clear, is your billing CC zip code correct for your location?

Recently the List of upcoming recordings is only showing upcoming recordings for 2 days now it used to show up to a few weeks , this is a huge concern I spent an hour on the phone with customer service which is offshore and pretty horrible and they did not even come close to resolving this 

I have called Direct TV support 5 times and spent over 2 hours on the phone and have not reached anyone who could help. The support is absolutely terrible, it used to be so good but since its now offshore no one can help. How does one get decent support from a USA tech support person 

@computrix 

When you call customer support you get the next agent available. There is no guarantee on where the agent is located. Like many companies they use outsourcing in addition to their in-country call centers. That has increased since the pandemic as call center work is not something many wish to return to.

You call and try another agent, or provide more details about your equipment and symptoms of issue for other consumers to try and help.

I called customer service 5 times over 2 days and never reached anyone who could help or even understand the issue. The one call they kept me there for almost an hour and was a waste of time. The issue is NOT with my equipment as it is a cloud DVR issue.  My one TV uses the Direct TV box and the other uses Roku and the problem is the same. When one goes into the DVR Upcoming recordings it only shows programs to be recorded until this Sunday which is 2 days away.  It used to show upcoming recordings for several weeks.  So how does one know if it going to record the series that it has been doing in the past.   As I said the tech support is terrible and for that reason have stopped recommending DirecTV to anyone anymore. I used to recommend them a lot before.   They need to fix their cloud DVR which is the one weakness they have compared to other cable systems I have used before like Frontier or Spectrum.   I am a tech person myself and have been in information technology for many decades.  One needs to be able to escalate an issue to a REAL tech person who understands how the cloud DVR works and the bugs that exist in it, but that is not possible

No one here has an inside path to a engineer. We all are just customers like yourself. The best suggestion would be to contact support via Twitter or Facebook. Your options are limited or pursue another service.

At this point, file a BBB complaint. That resultis in in your concern going to corporate. That seems to be the last recourse you have at this point.

That is not a bad idea to file a BBB complaint, I will look into that. I wish someone at DirecTV would see these messages.  I wonder if anyone else has noticed this issue with upcoming recordings ?