New Member
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5 Messages
navigate off page during commercial breaks
why can't i navigate to other tabs on my desktop while commercials are playing? I try to do other things while there is a commercial break, but it stops the commercial in progress. Very annoying
detuch254
ACE - New Member
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5.2K Messages
3 years ago
@LLEWIS1588 you'll need to open another instance of your broswer. Rather than simply adding a tab to the current instance of your browser, you'll need to right click on it and select 'Open' depending on your desktop OS to get another instance going. Another method is opening a different browser to do your work there.
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LLEWIS1588
New Member
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5 Messages
3 years ago
Thank you for your reply. I have it opened in Microsoft Edge and trying to do other work in Chrome, Outlook, etc. Every time that I leave the page and do work on any other part of my computer, the commercial pauses and will not start back until i go back to stream.
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LLEWIS1588
New Member
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5 Messages
3 years ago
Also, i can navigate away from the stream while the show is plating, just not during commercials.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hi @LLEWIS1588, thanks for bringing this to our attention.
When the video player of the DIRECTV STREAM app is running, you need to keep the tab where you are watching your programming active.
We appreciate your feedback, rest assure we'll save it for future updates, we're always focused on improving our customers experience.
Graciela, DIRECTV Community Specialist
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LLEWIS1588
New Member
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5 Messages
3 years ago
thank you. I can navigate away from the streaming tab while the show is playing but not while a commercial is playing.... I find that unusual. Sometimes i navigate away but am still listening.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Thanks for replying, and sharing more details with us @LLEWIS1588.
DIRECTV is committed to provide the best service, you can check for updates periodically through our website, to see if the option to navigate during commercials is available on the future.
We're here to help in case further assistance is required.
Graciela, DIRECTV Community Specialist
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Jrandomuser
ACE - Expert
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1.2K Messages
3 years ago
I haven't seen this. Using Firefox, I just opened another tab, and when a commercial came on, switched to the new tab. The audio continued, and when the commercials ended, I switched back to the DTVS tab and things were running. No idea if your issue is browser specific or some other issue.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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LLEWIS1588
New Member
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5 Messages
3 years ago
I downloaded FireFox onto my computer. Still unable to navigate off of the page during commercials without it stopping. I can actually hover over the FireFox and Chrome icons and the audio will start again, but trying to look at websites or do work is still not happening. I don't know if it's a setting or what. Giving me a bit of a headache. :)
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hi @LLEWIS1588, our goal is ensuring you enjoy a smooth streaming experience.
Mozilla Firefox currently is not compatible with DIRECTV STREAM, we recommend that you check out here: http://dtv.att.com/f445766b the list of compatible streaming devices and browsers.
We'll also pass along the details you shared to our specialist team, your experience allow us to keep working on bringing more compatible platforms to our customers in the future.
Alejandro, DIRECTV Community Specialist
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