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New Member

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4 Messages

Monday, February 27th, 2023 12:57 AM

No connection after ice storm outage

Ice storm power outage. Now power back, but no DirecTv connection 

ACE - Expert

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22.9K Messages

2 years ago

Ok, you've got your power back.  Is your internet working though? What happens when you try use DIRECTV STREAM.

And what device are you using to get the service?

New Member

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4 Messages

2 years ago

Internet is working 

using a fire stick 

a Samsung TV

New Member

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4 Messages

2 years ago

It says 'home' is not available 

New Member

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4 Messages

2 years ago

My laptop will not connect to the Internet either

ACE - Sage

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46.4K Messages

2 years ago

If your laptop won't connect to your internet, then something is wrong with your home internet gateway/router. Try resetting it. 

ACE - Expert

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22.9K Messages

2 years ago

@Esneid 

It says 'home' is not available 

My laptop will not connect to the Internet either

Based on that DIRECTV STREAM is fine. I suspect that "home" is the name of your router. So either your internet is actually not working, or the router is having problems communicating wirelessly.

Try rebooting the router and give a few minutes. If that doesn't work, then you will need to contact your internet service provider (ISP).


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