Osprey Box Changes Input Every Night at 8:30pm

First thing to try is resetting your C71K DirecTV Stream box using the red reset button.

There is another thread with a similar issue from a few weeks ago. 

https://forums.directv.com/conversations/watching-directv-stream/steaming-automatically-changing-channels/62ac55054333500318b7c4e6

About the dvr recording a show you had deleted. Was the show on a different channel? DVR records shows if they are on multiple channels. Doesn't matter if u have "new" chosen.

Thanks for the link to that thread.  Looks like a reset did not help in that report.

I am going to try and not be watching a recorded show at 8:30 tonight to eliminate that factor.  We have had the Osprey since April and it has not had any odd things happening until Thurs.

You mean the DVR recording that the DVR deleted?  😁 

It was on the same channel as the show we had recorded.  The show that got recorded was on live from 6pm to 9pm and we started watching the recording a little after 7pm.  The replay was aired from 9pm to 12am.  Just so weird.

Same issue last night.  This time we were watching a show on Netflix and I got out of Netflix a few minutes before 8:30.  I opened a recording and was watching that when I got switched back to Netflix when 8:30 hit.  

The difference this time was that it did not send me to the Profile page, it sent me to the page of the show I had been watching with the option to Resume.

The bad thing is that I like to test things that have variables one at a time but since it takes 24 hrs to do another test this might take a while.  I have taken the old Android trick of clearing the cache for the Netflix app so we will see what tonight brings.

Someone in the other thread Dtv replaced their box and that resolved the issue

Yes, I saw that.  If this were more than an inconvenience/annoyance, I would probably just take that option.  But I would really love to find the reason it is doing it, if possible, know what I mean?  A character flaw, for sure.  😁

Clearing the Netflix cache did not stop it. 

Tonight, I will make sure the last app we used before 8:30 is something other than Netflix.

Yah but when you have exhausted all troubleshooting options and still have not found the problem----then the problem is the box. That's why it is happening. You have a defective box.

Ok, I may have found the cause although since I can only test one time a day I need to see that it is fine for more than just one night.  But tonight was the first time it has not switched to Netflix at 8:30pm since last Thursday.

I found that this Osprey box was showing in Google Home as having something being cast to it.  We never use the cast function although we do use the Voice button on the remote to call up certain shows or to change things like captions on/off or jump ahead in a recording.

I cancelled the casting and the box did not change at 8:30.  As I said, I want to see if this holds for a least a couple more days.  My only regret is that because I do not know what action caused the cast I do not think I can recreate it for a true A/B/A type of test.

Did you add it to your Google home app at some point--or did it appear in there on it's own somehow?

Sort of both, actually.  I was adding something else shortly after we got Stream and I noticed Home picked up the signal from the Osprey so I went ahead and gave it a name and room location.

I kept trying to think of what could "schedule" an action and first thing that came to mind was the Google Assistant in the Osprey settings.  But disabling that did not make a difference.  That is when I looked "outside" the box and thought of Home.

It does make sense that the other person with this problem replaced the box and the problem disappeared.  If it truly is Google Home, then their replacement box would be identified as a different box and not subject to the same "interference" from Home.

Keeping fingers crossed for tonight.

Maybe it disconnected when they received the new box and have to add it again. That's probably it. Maybe b/c the serial numbers are different too

Last night it switched again.  I had been monitoring the Home app to make sure it was not streaming to the Osprey.  But the second it switched I looked and Home was now saying it was streaming!  Grrrrr....

And to top it off, it now appears that the only way to remove the Osprey from Home is to delete the entire Home configuration and start over.  Thanks, Google, how convenient.

Tonight I am going to try renaming the Osprey to something else so Home does not see the name it is trying to stream to.

Why don't you just uninstall the google home app. 

Sorry for disappearing.  But I wanted to be certain I had finally killed the problem.  I did not want to remove the app because a) it is a giant pain to reconnect some of the devices and b) I am part of a field test group where some cameras we are testing need special dispensation from the Pope or something if you disconnect them and that takes a very long time.

Renaming the Osprey did not work.  The second I made the change, the new name showed up in Google Home.  I then deleted it from Home and as soon as I did that I refreshed the screen and it Home had put it back.

Monday night I tried turning off the Google Hub and my phone, both of which have the ability to cast. That did not work but this time the box changed to YouTube instead of Netfilx which had been the default each night. That was odd and I turned my phone on immediately after the change and it showed it was casting.  I cannot explain that one.

The next night I decided to watch Netflix during the 8:30 time period rather than be watching live TV or a recording.  When the time came, it switched to the Stream splash screen.  It did not reboot because I was watching the lights.

The next night I actually started casting something to the box and then stopped  before 8:30.  I rebooted my phone and the Osprey (this is not the first time I have rebooted the box since this began) and waited for 8:30.  No problem, no input change, no splash screen.  

Watching Netflix on Thursday night, no input change.

Tonight I went back to the "normal" viewing and was watching a DVR program and no input change.

So I think the beast is slain and it definitely had something to do with Google Home but I have no idea exactly why.  

My Plan B was rather than deal with Stream support to try and get another box, I was just going to swap the boxes and put the 8:30 in my office where I am never watching it at 8:30.  Out of sight, out of mind, right?  😁