Paying for three streaming devices but only being able to stream from one

Are you using the service on any other device like a phone or tablet? Have you exited the devices correctly? Usually it takes a few minutes for a device to become inactive after being used.

You are not the only one with this issue. There are several on this forum and on FB with the same issue. Some claim they have 20 simultaneous streams and some only get 2. I made 3 calls to Directv Stream and ended up cancelling because they had no clue. Some claim it has to do with how long you have been with Directv (grandfathered) and some claim it is an internet problem with IP address. Lots of finger pointing and no fixing. Hulu allows 3 and for $10 more a month you can have unlimited. With the $10 and add on subscriptions it is still cheaper.

One issue with Directv is that when you have 3 and you think (due to Directv home page ads) you should have 20 and you try the 4th TV, you will get a pop up. The pop up asks if you changed your home address. If you click yes thinking that it is an error, then it allows that TV to work. If you do that a few times then you are down to 2 TVs and can't change for up to a year. I believe this might be what happened to me but I believe I should of had 20 simultaneous streams.

My account shows 20 in home streams and am only getting 2. It is cancelled in 2 weeks when this month's payment is used up based on my last call to Directv Stream customer service. Three calls to Directv Streaming was a waste of time plus they didn't call back as they agreed to do so. I am only trying to help others with similar problems if they choose to stay with Directv Stream.

@bcbsncjlj Thank you so much for helping our customers, we really appreciate your help.  

Hello, @Pschulmeister. We're here for you.  

Please make sure that you are not using your DIRECTV STREAM account in more than 3 devices, if that's not the case, please log out from your devices and try to access again just in 3 of them.  

Let us know how it goes.  

Maria, DIRECTV Community Specialist

So even Directv is saying only 3 and not 20. What is the truth Directv Stream as there are lots of "opinions"?  Why do some only get 1 or 2 and Directv Stream customer service can't help? Please explain!

This is from DirecTV's Support Site ..... 20 streams in-home, 3 streams out-of-home ....

https://www.directv.com/support/stream/article/KM1354360/

Did you see DirectvHELP response above and quoted below? Some people keep saying 20 and I have read 20 but that doesn't seem to be reality per DirectvHELP. I am down to 2 streams. Three calls to DirectvStream didn't help solve it. Perception is Reality.

"Please make sure that you are not using your DIRECTV STREAM account in more than 3 devices, if that's not the case, please log out from your devices and try to access again just in 3 of them"

Half of the time DirecTVHELP doesn't provide accurate information. Many folks are using more than 3 streams simultaneously. Something else is wrong with your setup or account. Wish I could be of more help. 

I strongly suspect that is the problem. Bad information and bad customer support from DTV Streaming causing poor customer experience and loss of customers. 

As I said, I made 3 calls with no resolution from DTV Stream and my subscrption cancels mid November. I am still paying DTVStream for 2 more weeks and have subscribed to a different provider. In 2 more weeks I will stop trying to make the point that many customers are not getting what is being advertised. 

I suspect they are losing advertisers also as they sure have a lot of commercial fillers. 

@DaninGeorgia Are you using any extender in your home network? I have been reading about issues with extenders having a different IP address causing issues as being out-of-home. Also have you tried using tablets or phones or pc's out of your home to see if the 3 streams out-of-home is valid.

Thanks for the response.

I have a Spectrum modem with 450Mbps and eero6 mesh system. The 3 TVs that I have tried are all on the same (main) node. Only 2 will operate simultaneously and I get a warning on the 3rd. It doesn't matter which 2 are on for the 3rd TV to not function. I have also tried 2 TVs on the main node and 1 on the #2 node with same issue.

I might be functioning with the system thinking that I am not at my house and therefore only 2 will work.  DTV Streaming does seem to know how to check this or correct this issue. 

Thanks

Nope. Maybe contact support and see if they can reset your account, etc.

Nope.

Update. I left Directv Stream in Aug 2021 after complete frustration trying to resolve the issue with only being allowed 2 streams. I really missed the quality of the Directv Stream app and decided to return to Directv Stream. I also had hoped that the issue I previously had was resolved. I was wrong.

I contacted customer service and after 30 minutes of him not being able to figure it out, he suggested I contact Amazon to see how to reset the location. I was able to determine that Amazon firestick app only uses the zip code.

On to call number 2 to customer service was to explain that the Amazon information was correct and the information on the Directv Stream app must be incorrect. This was another 30 minutes of wasted time and that person didn't have any solution.