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16 Messages

Thursday, December 30th, 2021 10:15 PM

Closed

Samsung TV Blur and DirecTV app Shutdown

Have 2 new Samsung QLED TVs, all fully updated firmware and software, 400mbps speed, even tried connecting to ethernet. On all three, the DirecTV channels take up to 20 seconds to clear up and the app randomly shuts down a few times an hour.

Suggestions?

ACE - Expert

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6.4K Messages

3 years ago

Get an external streaming device. More details on your issues and many others with the Samsung is all over the forums. Do some reading.

For DirecTV Satellite, call 1-800-531-5000.

For DirecTV Stream, call 1-888-429-4023.

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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16 Messages

3 years ago

"Do some reading" is very helpful. Thanks, clown.

ACE - Expert

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6.4K Messages

3 years ago

There are 100's of posts on the issue with Samsung. Story has been told 100's of time. No need to repeat the same sad story over and over. There is no fix - get an external device --- laughing!

For DirecTV Satellite, call 1-800-531-5000.

For DirecTV Stream, call 1-888-429-4023.

Facebook: https://facebook.com/directv/

X: https://x.com/DIRECTVhelp

Instagram: https://instagram.com/directv/

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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16 Messages

3 years ago

The only sad story here is your grammar. Poor sap. You don't even realize it.

ACE - Sage

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46.4K Messages

3 years ago

This subject has been beaten to death in other threads. Closing this one. And @Hoffmie , please keep it polite. We're all volunteers and customers like you. Just trying to help. And telling it like it is. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020. 

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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