Samsung TV / DirecTV Stream issues?

We have a new Samsung TV and are having the exact same issues as Xitixen.  Only on the Directv app.  Do not have these issues on other apps (Disney+, HBO Max, Apple, Netflix, Hulu, etc.).  Directv's response is ALWAYS the same... reinstall the app, which does not fix the problems.  Very frustrating.  

The experience using the Samsung Tizen software version of the DTV Stream app and even when it was AT&T TV has never been good.. The channels load blurry for the first 20 seconds or so. You scroll the guide and the audio will go choppy on the channel you're watching or the screen will even go black for a bit. Telling to uninstall and reinstall is not the solution. It's on the developer and or server end for the issues. I would suggest using either the Roku app or the DTV Stream box. Maybe one day they'll get it up to what is expected. With all of the advertising they've done with Serena, you'd think more attention would be on all of the platforms DTV Stream is on. 

We're all having the same problems....

If Apple TV+ can write an app for 4 year old Samsung Smart TV's and every other app works from other Streams, why can't we have a clean DirecTV App ?

I've worked with all types of systems for almost 25 years and I know the code writers can give us a clean app, However, I'm now convinced there is something in the DirecTV backbone that isn't playing fair with the Samsung users.

On a special note: I'm not seeing that notice; "Are you Still There?"... Probably because part of that algorithm is causing some of the existing problems by dropping user's connections on a crowded network.

If Apple TV+ can write an app for 4 year old Samsung Smart TV's and every other app works from other Streams, why can't we have a clean DirecTV App ?

But, turning that theory around, if DIRECTV can provide an app that works on 7 different lines of equipment (including multiple models on several of these lines), but one brand consistently has problems, why can't Samsung help AT&T get it to work? 

As I've said previously, I don't pretend to know whether DIRECTV provides Samsung code which they integrate into their device, or DIRECTV codes with assistance and drivers, etc. from Samsung.  I don't know if the issue is limited hardware on the TV, or some driver software compatibility.

What I do know is that DIRECTV should be forced to drop Samsung off their list of compatible devices until whoever is responsible can make it work, and whoever needs to pay whomever under their joint marketing agreement might just get it fixed.

Brand new Samsung, same issue. All of the other apps work perfect. And it is not my network. I have over 25 years experience as a network engineer. The solution is not to get another device. Directv Stream needs to fix their code. I’m sure YouTube TV and Sling can handle the challenge. Very frustrated. 

Don't hold your breath. As has been stated multiple times, the app has always been inferior with limited support. If an external device is not in your plans then live with it or seek another solution. History has proven that they have no plans to improve the app. One should always use an external device. The devices are more powerful and support more apps. They also get more frequent updates. At some point the TV makers just quit supporting in lieu of selling newer TV's (their business).

The app is their business model. It is how they make money. If they do not want my money anymore than that is fine. I did not buy a $500 TV and I am not looking to hook up a $25 Roku. Either they step up or I am gone. 

Same issue on a Sony tv and only with this app. Everything else streams just fine. Definitely the app

Same issue on a Sony tv. Good internet connection, works fine with other apps, fast internet speed. Does it with all live and demand content. Streams fine on phone but not on tv. Anyone have a fix for this?

I have not seen any reports with Sony. Was not aware that Sony was supported. There are no Sony Smart TV's listed as being supported in the compatibility list. Might take it up with support and question a support rep. Supported devices are listed here

I picked up a discounted Amazon Fire Stick on cyber Monday and have since moved to that for accessing the app… Works fine.

It’s annoying for sure, but perhaps more annoying is the fact that Directv Stream is the only service with all of the channels I want (Turner networks + local sports for

the L.A. market). I literally have no other option for Laker games unless I want to go back to a traditional cable box.

Trying to reply to the person who said sony tv’s aren’t supported. It’s casting from my iPhone to my tv

Well that's totally different. Can't tell you much about casting but been a lot of posts on problems with casting recently. Best to contact support and report your issue to a support rep.

I can guarantee Dtv Stream is not making most of their money from customers with the Samsung Tv app. Apps are just a way to access the service. Their business model is centered around the stream box. Dtv is trying to transition their satellite customers to dtv stream. The best way to do that is to offer a set top box so the experience is similar. Btw, the stream box is only 6 x 6 inches. Not sure why people who don't have it try to compare it to having a cable tv box.