Samsung TV / DirecTV Stream issues?

Many of us agree it is frustrating that the Samsung "smart" TV app for DIRECTV STRAM doesn't work as well as one would expect. Per the track record of Samsung TV specific options with DIRECTV STREAM, or even DirecTV (satellite) and the short lived RVU Client (DirecTV Ready TV), it is not expected to improve any time soon. It is wondered if that specific version of the app will be removed from being an option at some point.

That is why I submit the options are continue using the app as-is, getting a dedicated streaming box (which you have a few choices on), or go with another provider all together.

This is a public community forum of other customers. We can try and help each out find solutions or provide guidance, but this not a way to report dissatisfaction or technical issues to the company as is not official support. If you call customer support, anything noted should be searchable on their end when looking for trends. At extreme, one could submit a BBB complaint if they want this going to the corporate level, but that is more for individual account issues that have gone too far so might just be a "thank you for your feedback" kind of response compared to other situations.

Unfortunately, what we expect should happen, or want to happen, is different from what actually will happen. Expectations vs the reality seems to be a big part of the disputes in this thread. Regardless how valid any points are, sometimes the answer one wants just doesn't exist.

Oh my god I can't believe people are still not over using the Samsung tv app. I tried mine 6 months ago and moved on to a Dtv stream box. Get over it already I'm tired of seeing Samsung tv posts. No one cares!!!!!

@Ludwick577 

 I agree that people do need to choose between the available options and understand what they truly want isn't available, but it doesn't invalidate their wanting an existing option to work more smoothly.

No one cares!!!!!

This thread is proof that many do, even if you do not. But caring or not, it does not seem likely there will be any change to the Samsung TV app in the foreseeable future.

I'd recommend that you stop reading them then.  Certainly people care, or they wouldn't post about it.  DirecTV (and AT&T before them) claim on their compatible device list (here) that Samsung smart TVs are a supported device type.  As long as they say that, subscribers should be able to make the reasonable assumption that the app for that device works well.  If it doesn't (and I can't run it, so I have no personal experience, but clearly reports say it doesn't) then DirecTV really has an obligation to either fix the problems so that people can reliably use it or to take it off the compatible device list.

@chicmom24 , it's unlikely that the Samsung App will ever perform as well as the DirecTV Stream App on a $30 Roku or FireStick. 

@litzdog911

There is no reason why all of their Apps shouldn't perform equally and to customer satisfaction...

I know if we stop paying the monthly fee they request, our service will be disabled. Instead, some subscribers pay the subscription and are treated as if they didn't exist when it come to crunch time.

That's a decision for you to make @g_mingolelli .  In a perfect world, the app/service should work perfectly on all supported platforms.  The world isn't perfect.

If someone likes the product, except for its lack of stability on the Samsung TV, perhaps it would be worth it to them to spend a little for a dedicated streaming device where hundreds of thousands (if not millions) of other customers share the same platform, rather than continuing to harp on the issues on the platform that only has tens of thousands of users and thus apparently gets less attention.

For others, having an external device is an anathema, and they'll have to find another solution that works on-the-TV.  And that's fine, too.

There is no perfect world @JefferMC 

However, we look forward to DirecTV getting their act together delivering their wondrous Service using their Approved Equipment List.

Hi,

If DIRECTV on your Samsung TV is not working, first, be sure that your TV is compatible with the ATT TV application. Compatible receivers for the ATT TV application are the DIRECTV HD DVR receiver (HR 21 and newer), the Genie (HR34, C31 and newer), and the DIRECTV HD receiver (H21 and newer).

@Nancy1o 

DirecTV receivers have nothing to do with AT&T TV. This is because DirecTV is the satellite service and AT&T TV is the old name of DIRECTV STREAM which is a streaming-only service. The two are separate.

The models you list are almost the minimum requirements for Whole Home DVR. That requires at a minimum an HDDVR (HR20 and newer) and a HD non-DVR (H21 and newer). The Genie is DirecTV's Advance Whole Home HDDVR with Mini Genie Clients being an extension, so by default HR34 and newer with Clients (i.e., C31) or not require the service. Also, the R22 is compatible in the right setup.

But regardless an "ATT TV" application has nothing to do with the DirecTV boxes you mentioned. Check your information, if yours was a legitimate post.

@Ludwick577  Maybe stop reposting the same inane comment or just leave the thread if you just can't deal with folks expecting something to work as promised. This is a consistent and repeatable issue for DTV Stream customers paying for the service, and they have a right to expect it to work without spending additional money.

Imagine buying a car and being told if you don't want it to stop randomly on the freeway, you need to pony up some more cash.

I'm cancelling my account, as they just raised the rates as well.

Congrats! All of you deserve better but it just not going to happen. Good luck in your next adventure.

I am having the same issues on my new Samsung 8K QN900A as well as my laptop using Chrome. Screen continuously blacks out. I cannot play DVR at times with 10007-013 even though I can stream from other services (netflix, Amazon Prime). When will this get fixed?

Why doesn't Directv stream work on NVIDIA Shield TV Pro? There isn't an app? I do not want to side-load. The Samsung QN900A 8k flagship TV only has 2 GB of RAM and a 100Mbps Network Interface. It is impossible to stream with those specs.