Welcome to the DIRECTV Community Forums

Connect with users, ask questions, and find answers!

adgorn's profile

Teacher

 • 

6 Messages

Sunday, November 21st, 2021 4:35 PM

Samsung TV / DirecTV Stream issues?

Just wondering if anyone else is having issues with the DTVS app on a new Samsung TV?  After much ado and many months, it seems the problem with DVR playback not working has been fixed (reported extensively on Samsung forums.)  I'm still having regular episodes of the normal streamed content stopping/starting, screen going black for several seconds, delays, etc.

New Member

 • 

6 Messages

3 years ago

Getting a box from your provider is NOT the direction everyone is going. It is developing apps for platforms, ie Roku, Samsung, etc. everyone that loves their box can keep using them. Just stack them on top of your VCR. I prefer having all my apps on one platform. And that platform is “supported”. So, Directv Stream…. Fix your supported app

New Member

 • 

3 Messages

3 years ago

Thought I would share this: I commented about 12 days ago about possibly getting an external device. Was having the same issues as everyone else. Then, the app started doing something odd. When streaming premium channels HBO/Stars, it would drop out (blank screen, spinning logo, then reload), the sound would then be in Spanish, not English. Changing channels would fix it most of the time, other times I would have to exit out of the app and reload. Final straw for me, Roku Ultimate came in yesterday, everything is fine now. I hate to have to hook up an external device to my Sammy when it has everything I want/need built-in, but as others have mentioned, I cannot get the programming I want elsewhere and it's obvious DTV is not going to fix their issues let alone acknowledge them. $70 to not be angry at DTV every 10 to 15 minutes was worth it!

ACE - New Member

 • 

3.3K Messages

3 years ago

U could have bought the best external device, Dtv stream box. It has google play store on it and you can also have all your apps in one place. Plus remote features: number channel changing, shortcut to guide, recordings, record, previous channel, info, and voice search :)

New Member

 • 

6 Messages

3 years ago

Obviously everyone is missing the point. I have been running a Roku for over 10 years, my son has a fire stick…. I get it. I have an unused Roku sitting in front of me right now. I could plug it in and be done just like I do on my 65 inch LG which is not supported…… not the point. If you look at the supported devices it says Apple TV, Roku, webos, apple, SAMSUNG, etc… if any of you that are running on Roku had a software issue what would be your solution? Buy Apple TV? Or better yet, wait until there is some firmware issue on the Directv Stream appliance…. What is your solution then? Buy a laptop and use chromecast? The answer is no…. You all would want Directv Stream to do the same thing the Samsung owners are wanting them to do…. Fix the supported app. That is the solution. 

New Member

 • 

29 Messages

3 years ago

I agree with you bekaaj. I posted a question here in the forum about sudden automatic language switching on my 2020 Samsung QLED 4K tv in the middle of a movie, and now have 5 pages of discussion under my question. I spoke to my retail store where I bought the samsung last year. They in turn called the head of Samsung training for sales & service reps.

That head of Training told the store manager that, since the change from AT&T TV Now to DirecTV Stream, Samsung has not yet gotten an agreement to license the app from whoever owns DirecTV Stream.

So someone is dragging their feet on the technical solution and it sounded like it isn't Samsung, but, since TV makers have to pay fees for each third party streaming app that they make available via their Smart TV platforms, who knows? It could be a money thing.

New Member

 • 

3 Messages

3 years ago

I agree with you bekaaj as well. I would not go the route of replacing device after device as a solution. This is a temporary workaround that I'm okay with to make my life easier.  I've had their streaming app all the way back to DirecTV Now, then AT&T Now, to now DirecTV Stream. All have had a lot of issues on Samsung TV's and I'm sick of waiting around for them to make it right, and I'm not throwing my 75" Sammy out the window!

ACE - New Member

 • 

3.3K Messages

3 years ago

U don't have to throw your Samsung tv out the window. I've had Samsung smart tv's for years but also used external devices for apps. Firestick, android tv, and now dtv stream box. There are plenty of hdmi inputs for other devices.

New Member

 • 

2 Messages

3 years ago

Having the same issue every day!

New Member

 • 

2 Messages

3 years ago

Same problems here on my Samsung 65" Frame TV. Additionally, after the brief blackout period, the TV comes back on with audio in a different language. On at least 5 separate occasions while watching an NFL football game, the TV blacked out and displayed a small spinning circle and when the game was back on, the announcers were speaking in Spanish.

Nobody touched the remote in any of those instances, totally random and happened on its own.

Lately its been difficult just to get a channel to load when opening the app.

The App displays a message that says Hmmm Your video content is taking longer than usual to load. Sometimes it finally does load and other times I give up waiting

ACE - New Member

 • 

3.3K Messages

3 years ago

The sooner you all get over using the Samsung app the happier you will be. 

New Member

 • 

6 Messages

3 years ago

Yep…I’m over it and now very happy. The Spectrum app works great on my Roku, my sons Xbox, AND SAMSUNG TV… Zero issues, great picture quality…. Good bye crappy app!

ACE - Expert

 • 

6.2K Messages

3 years ago

The DirecTV Stream app works beautiful on my Roku's and Fire Sticks also. Zero issues here and outstanding picture quality.....I am staying. I would never use an Smart TV with a live streaming service.

New Member

 • 

172 Messages

3 years ago

So what you're saying is: Smart TV's aren't so smart and everyone should live with 3rd Party Devices that have crappy remotes and have their own issues.

I might also mention in some cases the equipment is a rental item and God only knows if it's refurbished and how many times it has been refurbished.

Regardless of what device you use, there will be issues. CBS All-Access became Paramount Plus and there are problems just like we're having with DirecTV Stream on almost all types of devices.

ACE - Expert

 • 

6.2K Messages

3 years ago

Why would you rent a streaming device when highly used and respectable devices are available for around $50. When they become obsolete you just replace. The Smart TV, when the app becomes obsolete and no longer supported do you buy another TV? Going with an external device allows your TV to last till it dies. These Smart Tv manufactures could care less about your current system. They sell TV's.

New Member

 • 

172 Messages

3 years ago

Frankly, my thoughts on much of the issues at hand stems from streaming services that are oversold stressing their data backbone. Named Services just can't maintain a customer base that exceeds their ability to supply.

With multiple Devices and Apps challenging hosts for connections, it's a digital fight for each and every device.


NEED HELP?