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L

New Member

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11 Messages

Tue, Sep 6, 2022 3:26 AM

starlink and diret tv stream not working

i have starlink and my direct tv stream was working for over a month then today 09/05/2022 it stopped and direct tv stream is giving me an error to try again later or that "your network conditions may be degrading your video stream" and then i cannot get any content. it wont even start the app. I am frustrated. can one help me with this error or do i need to cancel service. 

Juniper

ACE - Expert

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17K Messages

2 months ago

Some claim DIRECTV STREAM is the issue because they are the only proivder affected.

However, Starlink is the only ISP affected by this issue.

Since this is unique to both DIRECTV STREAM and Starlink, that is not proof the sole cause is one or the other. Certainly an interaction between them, which could be one of them or even and issue on both sides. A prior post got communication back that Starlink had it as a known issue and was working on it. Don't know if that message was accurate or just a generic response.

I see mention that using a VPN is allowing it to work. So there is a workaround. You don't have to pay for a VPN as some programs come with one included in their service and there may be ways to get a free one. I agree this is not the solution through, just a temporary option. We need clear info from DIRECTV STREAM and Starlink on the issue and who is responsible to fix (or even if it is both).

As a note VPNs tend to be used when someone doesn't want to be locked out because they are in a different country. Services like Hulu, Netflix, etc. are primarly nationwide. DIRECTV STREAM on the other hand is a live TV service so any channels that are Regional/Local matter for where your location is. So if the location is not reported correctly that affects a live TV service more than a static service like other streaming providers.

(edited)

detuch254

ACE - New Member

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2.6K Messages

2 months ago

@rgsilverman 

Also if you actually spoke Spanish you wouldn’t forget the accent mark for ‘Adios!’

(edited)

New Member

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15 Messages

2 months ago

It could be possible the issue is on Starlink, but as I posted earlier, HTTP requests from the web app are reaching ATT’s servers, and being returned with a 403 Forbidden error. So it’s not like Starlink is somehow dropping packets in transit. ATT’s servers are actually receiving the requests and due to some configuration, they’re explicitly returning a Forbidden error. At the very least, ATT engineers can debug the servers that are returning 403 errors and see why it’s happening, again because it’s their servers that are returning the error.

TroyClark

New Member

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17 Messages

2 months ago

Juniper, you aren't helping here.  If you have some influence, then help

KBo

New Member

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16 Messages

2 months ago

Having basic service via VPN is a nightmare as most WiFi routers do not promote VPN unless it is 'Pure VPN' that Netgear builds into their higher end routers plus you'll have to pay for it. For just testing I have been using my PC and its NordVPN and Internet sharing, but it is not very stable in Windows 11 and the WiFi router therefore is not happy. Well, it is for testing only but basically confirms what Antartic0054 is saying. @DirectTVhelp, your posts show heavy ignorance! Please stop asking about names of agents, promoting chats, etc. You know what Starlink customers are saying with many posts right here on YOUR forum. !DirectTV Stream does NOT work with Starlink as an ISP! Tell your supervisors or whoever is responsible to get these issues fixed. I'm beginning to believe that rgsilverman was right by saying that the responsible DirectTV Stream personnel does not even know that there is an issue with Starlink. Unfortunately, not to repeat myself from my earlier post, I have had that AT&T experience before many times with phone service, DSL, Fixed Wireless Internet.  @DirectTVhelp, can we please get some productive work out of you? You are paid employees of the Company. We expect a little more from you. Thank you.

Juniper

ACE - Expert

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17K Messages

2 months ago

The forum help team is only supplementary to customer support. Due to the level of this issue, I firmly beleives it goes beyond theirs and regular customer supports abilities to address. I would encourage a BBB complaint at this point to both DIRECTV STREAM and Starlink. Please fully detail the issue, including how any VPN you use is sucessfull as a workaround. As the BBB complaint gets forwarded to corporate, at least on the DirecTV/DIRECTV STREAM side you usually get an official response back from the company.

This should make sure that the trouble is sent to the right people to fix. I would hope any responses back shed light on the actual cause as it is interesting to have an issue that applies to one TV provider and one satellite internet provider respectively.

KBo

New Member

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16 Messages

2 months ago

Juniper, I believe it is too early for a BBB complaint. That is pretty heavy handed after just one week of outage. I think that I will start with another one of my snail mail registered letters to the President of AT&T (regular mail and emails do not get answered). At least issues might get addressed to the right department. It is so sad to see this from a big Company that obviously is too big to provide good service in any of its many departments.

Juniper

ACE - Expert

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17K Messages

2 months ago

Keep in mind that though AT&T remains primary ownership, the TV services have split with off with their co-owner managing the service. Notice may need to go through TPG if you are doing a slower direct correspondence instead.

New Member

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5 Messages

2 months ago

I too can align to what rgsilverman mentioned earlier about lack of knowledge on technical support’s part but have hope for a fix.  I spoke with 3 Directv Stream agents today who all said they were unaware of the issue.  The last person I spoke with actually went on this forum to see this post and others and opened a case and gave me the case ID.  On another post, someone wrote that Directv acknowledged the issue and had engineers working on a fix.  After my experience with technical support, I’m not so confident about this.  I also sent a message to Starlink and awaiting a response.  I’ve been a Directv Stream subscriber since Day 1 and hope this issue somehow gets resolved soon.  Everyone affected needs to speak up on this one to help bring visibility to this issue.  

TroyClark

New Member

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17 Messages

2 months ago

Nothing to add - still not working.. just bumping this up in the community Forum in case anyone from DTV Stream actually look here.  

Lets get an update

New Member

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8 Messages

2 months ago

still nothing here. NOT WORKING.

rockyptjoe

New Member

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23 Messages

2 months ago

Those of you that haven't been able to connect, WHAT POP are you assigned to by Starlink.  Go to starlink.sX and look for the bright green triangular icon on the map.  Im on the one at Hawthorne CA

TroyClark

New Member

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17 Messages

2 months ago

6 pages of discussion and no help from DirecTV

Still no service

bcbsncjlj

ACE - Expert

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3.3K Messages

2 months ago

Well this is not support, just a forum. If you want feedback then contact support.

TroyClark

New Member

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17 Messages

2 months ago

Thanks for no help..  and on other topics there is directv help that pops in.

What's the point of the forum, just for us to (Edited per community guidelines) about the service not working and you and juniper to tell us it's a starlink problem?

(edited)


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