New Member
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11 Messages
starlink and diret tv stream not working
i have starlink and my direct tv stream was working for over a month then today 09/05/2022 it stopped and direct tv stream is giving me an error to try again later or that "your network conditions may be degrading your video stream" and then i cannot get any content. it wont even start the app. I am frustrated. can one help me with this error or do i need to cancel service.
bcbsncjlj
ACE - Expert
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5.8K Messages
2 years ago
From who? No one has any idea on which party resolved the issue! Hold the blue till some facts are discovered.
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Sacto_Ray
New Member
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9 Messages
2 years ago
Well when I got home last night my DTV Stream was still not working, I was able to engage my ExpressVPN APP and success DTV worked! I disconnected the VPN before retiring for the night and this morning the DTV Stream was working without the VPN. Go figure.
(edited)
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Antartic0054
New Member
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15 Messages
2 years ago
Working here too. Seems like it was an IP issue.
Before it broke, I was at 98.97.141.X, then I went to 98.97.142.X (and it broke), and now I'm back on 98.97.141.X.
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TexasBrit
ACE - Expert
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14.1K Messages
2 years ago
I beieve this problem is now resolved. And contrary to what some people had commented, it was the Aces on this web site that contacted the correct people at Directv. They then worked with the Starlink people to find and solve the problem. And yes, it was apparently an IP issue.
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Antartic0054
New Member
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15 Messages
2 years ago
Did my comment really get deleted? What was wrong with it?
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TexasBrit
ACE - Expert
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14.1K Messages
2 years ago
I read it before it was deleted and could not see any major problems. I don't know who deleted it.
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Antartic0054
New Member
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15 Messages
2 years ago
FYI, I called in and got a $25 credit. I did have to go through the whole line of questioning that it must have been my ISP and not DTV, but eventually I lead the CSP to this thread to convince them there was indeed an issue.
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KBo
New Member
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16 Messages
2 years ago
Things are working again on this end as well. Juniper, where did you get the information about what happened? Should that not be the responsibility of @DirectTVhelp? In any case, thank you for keeping this forum civil.
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TroyClark
New Member
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18 Messages
2 years ago
Confirmed I'm running too
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mragone002
New Member
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5 Messages
2 years ago
I got some money back too. Glad this issue got worked out too. We give these guys a lot of criticism but there are good people in every company who do the right thing.
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TexasBrit
ACE - Expert
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14.1K Messages
2 years ago
This is obviously outside DirecTVHelp's pay grade. The ACEs have their own private forum where we bounce ideas around on issues like this and someone came up with a private contact inside DirecTV.
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drmax95451
New Member
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8 Messages
2 years ago
got a $25 credit for my account, by bringing this to their attention. :)
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