New Member
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3 Messages
Stream Box keeps losing connection to home wifi
Started having an issue with all 3 boxes. It connects to my home wifi and then loses the connection after 2 seconds. Running diagnostics doesn't do anything it fails. I've reset the boxes and routers several times. I've also been on the phone with AT&T internet for hours they tell me my internet system is fine. Was on the phone with Direct TV stream for over an hour resetting boxes and trying tests and updating signals and nothing is working. The box is however working fine on our personal hotspot with no issues. Direct TV is sending me all new boxes but I don't actually know what the problem is and if the new boxes are going to fix the issue. Anyone encountered this before? It just starting happening on Monday. Our internet went out completely and an AT&T tech came out and fixed. But now we are having issues with the connection to our home internet which ATT says is fine.
droidpower
New Member
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4 Messages
2 years ago
Same issue, have 5 boxes. 4 on Wifi and having to unplug them from power to reboot. The 1 on ethernet, not one issue. Even replaced 1 box, same issue. Called Eero support, they tried to set IP reservation. No success there. I also have 2 other TVs with Roku and the DirectTV Stream app, no issues there. Called back into DirectTV Stream support. Apparently a known issue or bug and being worked on. I think they opened up a support ticket but the tech did give a 25.00 credit on my next bill. Very annoying having to unplug from power multiple times per day. Hopefully this gets fixed soon.
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Ludwick577
ACE - New Member
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3.5K Messages
2 years ago
Also restart your internet modem. And try a red button reset on the Dtv Stream box if that doesn't help.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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droidpower
New Member
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4 Messages
2 years ago
@Ludwick577 - Hard reset, reboot, unplugged... did it all on both AT&T modem and Eero router (all AP's are hardwired too). Antenne is disabled on the AT&T. All began when the last update occurred. Set up hasn't changed in 2 years. Outside to AT&T modem > Eero > 8 port GB Switch > to walls (Eero AP's). 1 box hardwired straight to wall back to switch.
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Cholmes615
New Member
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8 Messages
2 years ago
@droidpower its 100% a software update they pushed to the boxes. There’s nothing any of us can do other than Ethernet until they fix the software and push out an update unfortunately. I work with these daily and getting the same problem everywhere. Please keep reporting the issues to DTV. The more people we can get to report it the more urgent it will be for them to fix the bug. I would assume they are already working on it but no way to know. Best of luck
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droidpower
New Member
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4 Messages
2 years ago
@Cholmes615 - Yep, the kind tech said the same thing about reporting it regularly. At the end of the day, it'll be fixed. Just really annoying unplugging the DTV box multiple times per day.
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BarneyJing
New Member
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1 Message
2 years ago
Any further news on this? I've had the same issue for the last 6 weeks and have a similar set up to droidpower: Eero Pro 6s / AT&T modem with passthrough (wifi deactiviated) and I have also reset everything
Getting no joy from DirecTV Stream support - their latest advice was to reduce the number of devices connected to the internet (despite me having a mesh network and 1Gb Fiber connection) or to contact my ISP.
Is there a setting in the Modem that could help? Or a new box?
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droidpower
New Member
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4 Messages
2 years ago
@BarneyJing - Nothing here as well. I've called AT&T several times as well, even Eero. Eero tried as best as they could. AT&T wasn't very helpful at all. I finally gave up and turned my AT&T antennas back on and pointed my troubled boxes to it and nothing else. Even after AT&T and Eero both mentioned having both the Eero mesh and AT&T antennas enabled could cause issues (fighting over each other). I have noticed a degradation in my Eero mesh's performance, however. My boxes seem to stay connected throughout the day and night. Pick your poison I guess. AT&T did credit my account 25 bucks for my troubles.
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Cholmes615
New Member
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8 Messages
2 years ago
Yep still no update. It seems to be staying connected for longer periods of time but it is still dropping Wifi and not fixed. As I said before, it’s definitely nothing to do with your internet, ATT modem, or EERO. Until they fix the software issue the only fix is to find a way to Ethernet your boxes. I recently got EERO for Christmas and have one of my DStream boxes on Ethernet from the EERO. That one works with zero drops but the one on Wifi still drops. It has been reported up the chain by fellow techs as well but we haven’t heard any recent news. I just keep regularly checking for software updates on my DStream boxes in the system settings.
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Badboxes
New Member
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1 Message
2 years ago
It's the BOXES.. Directv just needs to admit that the boxes are FLAWED. This happens to way to many people. WIFI connections are fine/strong. I started having this problem with some of my boxes after about two years. I think Directv just wants you to replace your boxes with new ones. Ethernet connections are not the solution.
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dantvguy
Contributor
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2 Messages
2 years ago
I lose connection with my Netgear RBR10; but, when I connect to my Netgear R9600 it works just fine. All ROKUs inhouse work with either wireless connection no issue.
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