New Member
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4 Messages
Streaming disruptions
Is it common to have the stream start buffering? Ours does this at least five times a day. All other apps don't have this problem and we are using 500MB speeds
New Member
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4 Messages
Is it common to have the stream start buffering? Ours does this at least five times a day. All other apps don't have this problem and we are using 500MB speeds
bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Chances are that you are experiencing buffering somewhere along the data path. If you are referring to other apps like Hulu, Netflix, etc, then you are comparing a multi-stream service like DirecTV Stream to single stream services. They are not the same. Repeated buffering may result from a technical problem with the content provider or your internet service provider (ISP), but it can also occur when too many devices are using an internet connection at the same time. However, in most cases, it's a function of your internet speed. Are you using WiFi or hard-wired? What device are you using? Even if your internet speed is ok, weak Wi-Fi is a common issue that causes buffering. A weak Wi-Fi signal can cause slow speeds that lead to constant buffering. First, move your Wi-Fi router closer to your streaming player. Next, look at a more powerful router or even one of the new mesh routers. The best choice is to hard-wired.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Bigred_dave
New Member
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4 Messages
3 years ago
I am on 500MB speed and the buffering occurs wired or on wifi it is no different whether I am only on Stream or multiple devices
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Bigred_dave
New Member
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4 Messages
3 years ago
I agree. I’m just answering the previous comment showing I have ample speed.
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botzwatz
New Member
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2 Messages
3 years ago
actually a lot of people are complaining about constant buffering and audio changing from english to spanish (specifically on nfl fox broadcasts). i’m hard wired and have great connection - buffering issues only with directtv. A lot of people are complaining in other forums i’ve seen.It’s very frustrating.
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Bigred_dave
New Member
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4 Messages
3 years ago
It is frustrating and I also get the switching to Spanish while watching games too. Thanks
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
We want to inform that the Spanish audio issue has been reported. Teams are aware and working to resolve as soon as possible.
Mayra, DIRECTV Community Specialist
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Lash0022
New Member
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7 Messages
3 years ago
I’ve had buffering issues since day one (2 months or so) kept being told it was wifi - we have 300meg - but i am watching in my basement over wifi…but i just recently got a mesh system with a pod 5 feet from my TV…speed test is showing 300meg…still getting buffering, long load times, cutting in and out…always during live sports. It’s not my internet…DirectTV needs to do something
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
We're here to help @Lash0022! Let's get your DIRECTV STREAM working properly.
We'd be delighted to take a closer look into this concern. Please provide us more details, in a new thread of your own.
DeShawnae, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.5K Messages
3 years ago
Let me guess, Samsung app.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Lash0022
New Member
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7 Messages
3 years ago
Yep - i was thinking it’s something between Samsung and Directv as well…one of the only variables i have no way of really testing. All our TVs are Samsungs.
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g_mingolelli
New Member
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172 Messages
3 years ago
The new DirecTV Stream App version is: 3.24.30201
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Lash0022
New Member
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7 Messages
3 years ago
That’s the version i have…deleted app and reinstalled before the Vikings game
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g_mingolelli
New Member
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172 Messages
3 years ago
I just got that version within the last hour....
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Lash0022
New Member
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7 Messages
3 years ago
Version Release date says 12/8
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