New Member
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2 Messages
Streaming time out
Is there a way to keep my streaming from "timing out"? I like to keep my TV on during the day and not have it shut off after a few hours
New Member
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2 Messages
Is there a way to keep my streaming from "timing out"? I like to keep my TV on during the day and not have it shut off after a few hours
litzdog911
ACE - Sage
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46.4K Messages
3 years ago
What streaming device are you using?
The DirecTV Stream box has a sleep mode. I think it kicks in after 4 hours of no remote activity. You can disable that.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Jrandomuser
ACE - Expert
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1.2K Messages
3 years ago
But I believe the service itself has a timeout (applies to any device) which can't be defeated - at least that used to be the case. It requires some action (a button press, etc.) at least every 4 hours to reset that timer. No idea if they have provided a way since then to let users disable that timeout.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Kasey2312
New Member
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2 Messages
3 years ago
I have roku and a fire stick... the one I want to keep on is on my fire stick
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
The stream time out on screen message you get is normal after certain time of inactivity. This works as a power saving and to prevent your equipment from overheating. Also, we appreciate @Litzdog911 and @Jrandomuser for your insight.
Let us know if you have any questions, we'll be here to help.
Jhonatan, DIRECTV Community Specialist
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Peskie
New Member
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1 Message
3 years ago
Any chance you plan on adding an option to disable that? This is a deal breaker for us. if you don't plan on doing it soon I will have to go back to Hulu. that does allow us to disable it.
(edited)
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litzdog911
ACE - Sage
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46.4K Messages
3 years ago
@Peskie
Don't hold your breath waiting for that feature. If it's a deal-breaker, then you'll want to switch services.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Of course you can always run an different app like Pluto and any networking app and keep it on.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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CharlieEzz
New Member
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6 Messages
3 years ago
So, every other streaming service, running on mobile and PC devices, in the world allows you to disable any sleep timer, except DirectTV. Because???
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
So what? They don't. Run another app.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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CharlieEzz
New Member
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6 Messages
3 years ago
Not much help are you? I've noticed the same in many of your comments.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
I can't make it happen. No one can. Just the nature of the app for mobiles and computers.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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CharlieEzz
New Member
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6 Messages
3 years ago
Nature of AT&T being lazy since other streaming services don't have the problem.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
It's not a big deal. Just hit a button every once in a while. You cant just be sitting there straight for 4 hours.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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CharlieEzz
New Member
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6 Messages
3 years ago
Wanna bet.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Not a glitch. Was never designed to disable.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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