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Saturday, July 8th, 2023

Switching from Uverse to Direct Stream

I see the posts that these are separate now but I have had Uverse techs out in the last two months and they are telling me that its all part of the same. I don't know what to believe.

Also, for those who have switched can you record programs like on the DVR on Direct. Our biggest issue with Uverse is it erases all our recordings in 24 hours.

Finally, is it cheaper with Direct if any has had both?

Thank you for any advice.

Chris

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Expert

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6.5K Messages

2 years ago

Why would you want to have both with basically the same programming? U-verse is an AT&T service, where DirecTV Stream is an DirecTV service. Recording is only to the cloud not local.

(edited)

ACE - Expert

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1.2K Messages

2 years ago

@Uverseuser123 - Sorry that I'm getting to this late.  U-Verse is in a strange netherworld between AT&T and DirecTV.  DirecTV owns and controls the service, but AT&T owns and controls the infrastructure (network) it runs on.  AT&T owns the gateway device, so their techs would be involved with that.  I'm not sure what the situation is with the set top boxes, but I had an AT&T tech replace some fairly recently, so AT&T likely still owns those.  This all means that there are tie ups (both financial and technical) between DirecTV and AT&T with U-Verse, and those likely won't ever be untangled.  It also means that if you have issues, it is less clear who you need to contact - hardware and connection issues are (probably) AT&T's, while content issues are DirecTV's, and I have no idea on account or set top box issues.

As far as DVR - yes, Stream has a DVR.  It is a "cloud" DVR, which means the recordings are stored on DirecTV's servers, not in a device at your home.  It has pluses and minuses relative to U-Verse's DVR.  It allows unlimited recordings (though only 30 episodes of any particular program for some reason) and can record as many things as you like at the same time.  However, it retains recordings for a maximum of 9 months - they will be deleted after that.  You can access these recordings from anywhere, not just at home.  However, since the recordings are stored "across the internet" from you, you can't access them unless you have a working internet connection.  The Stream DVR has fewer controls (you can't manually extend a recording to before or after the program's scheduled time - though for some sports it automatically extends the recording, you can't specify which channel to record if there are several showing the same thing, perhaps some others), it is less good at selecting only "new" episodes, and it seems more prone to glitches (recording things it shouldn't or failing to record things it should).  I haven't seen it incorrectly delete things, but then I never saw that with U-Verse either.  It is possible that these deficiencies will eventually be resolved, but they've been there a long time.

Stream is (generally?) cheaper than U-Verse, but it isn't quite an apples to apples comparison.  Steam (for the most part) has a fixed charge per month (aside from taxes) - it doesn't have random fees (though a new option does unbundle a couple of charges that were bundled) and it doesn't vary based on the number of TVs, just on tier. which generally makes it easier to know the monthly cost.  U-Verse requires use of dedicated set top boxes which must be leased monthly.  Stream requires internet service which can be from any ISP, but it is the user's responsibility to provide (and pay for) this.  It doesn't require any dedicated or company supplied equipment (so no per-TV fees), but you need a supported streaming device for each TV (which you need to supply) and if you want to use DirecTV's device, which has advantages for the service (and some disadvantages for other purposes), you need to buy them (which can be either outright or a monthly fee until the device is paid off).  To figure it out for your particular situation would require looking at some details of your current U-Verse costs and similar things for your proposed Stream setup.

ACE - Expert

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23.4K Messages

2 years ago

@Uverseuser123 

DirecTV, DIRECTV STREAM, and U-Verse are three different TV providers. It certainly is not cheaper to have multiple.

Though AT&T retains some ownership, all 3 TV services have migrated to management under the new co-owner. And U-Verse being AT&T's original creation, relies on their infrastructure to work, which puts it somewhere in-between.

DIRECTV STREAM has a cloud-based DVR. Retains recordings for up to 9 months.

DirecTV, the satellite service, has physical DVRs. Recordings from satellite are indefinite (not guaranteed permanent, just no set expiration). Older recordings can be overwritten if you fill up the space of course. And anything downloaded from On Demand (from internet, so a secondary perk) have an expiration date as the program's license is different.

ACE - Expert

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1.2K Messages

2 years ago

I assume the OP isn’t suggesting that they want to have both services - their subject says “switching”, not “adding”.  I believe when they say “if any has had both” they are looking for input from other users who have been subscribed to both - not necessarily at the same time.  (Some users - and I won’t admit to this personally - have been subscribed to both at the same time, for”reasons”.)

ACE - Expert

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23.4K Messages

2 years ago

By context having both on asking if it was cheaper, is why I concluded they meant at the same time. Going from one to the other making it cheaper (by a switching discount or something), I guess isn't out of the possibilities for the question, but seems less likely.


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