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5 Messages
TOO MANY STREAMS Screen Limit to 2 devices issue
Why AT&T knowingly offers a product that will create issues with 90% of its customers? Most Residential internet services are based on Dynamic IP protocol. This means that the IP address number is going to change every few weeks (In my case every 2 weeks according to RCN). Direct TV Stream determines the home location base on this IP number, and this allow us to use up to 20 devices or DTV Stream Apps in-home. Apparently, this creates an issue because the system believes you are in a new location in my case every two weeks because the IP number changes. This eliminates the possibility of watching more than 2 devices or apps at the same time when the IP changes. When I call DTVS customer service to get help, I have been offered only two solutions, either to change the password (A nightmare reconnecting all devices again) or to reset the devices which is also a nightmare because you waste 20-30 minutes applying both options to all devices. If you are watching the World Series, it (Edited per community guidelines).
Per some reading I have done to avoid this, the solution is to switch back to Cable or to pay for a static IP address that does not changes.
When Direct Tv will solve this issue? Can anybody from Direct Tv Stream give us an input/solution on this problem please? Will all of us need to pay for a Static IP address to avoid it at all? If I am wrong, on this please explain why so many people encounter the “TOO MANY STREAMS screen” every few weeks? Thanks!
donwi135
New Member
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2 Messages
2 years ago
Jrandomuser's above post explains the technical side-effects of DirecTV Stream's marketing decisions regarding simultaneous streams (local/external) so well, that I'm surprised that they haven't yanked his post.
This scenario we are faced with is equivalent to the most serious design/programming/quality-assurance error that there is - namely one that came in the initial design phase, and effects most of the customers, but is released into the field anyway because it passed all of the testing (never detected in any stage of product development - sorry for the lingo - I've been a developer for 40 years).
I didn't consider dynamic IPs to be a possibility when we originally encountered this problem, because it only takes a fundamental knowledge of the internet internals to realize it's shortcomings with regard to their simultaneous streams policy, and surely a company like AT&T would not be capable of such a blunder. To me this is a perfect example of either an over-reaching marketing staff, or an under-qualified technical department, which (Edited per community guidelines) in either case. We are hoping that btmleuschner-s above post is correct, because we have more than 2 TVs at home on the same network (never use the service away from home, or on VPN - also never use smartphones to access the service).
It's ironic that "the best" streaming service available (at a glance of the features, and supported channels) has such a serious shortcoming.
The easiest solution for them would be to simply limit the number of simultaneous connections, whether those connections are "home" or not (maybe 5 or more - IPv6 is a long way off).
(edited)
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JefferMC
ACE - Expert
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36.9K Messages
2 years ago
AT&T's dynamic IPs are remarkably static. Perhaps they assumed everyone else's were to. Perhaps they thought this would help them sell more AT&T Internet subscriptions.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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AZbadger10
New Member
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2 Messages
2 years ago
Is there a known issue with google WiFi mesh system and DirecTV stream location errors? I get non-stop errors and I have not moved. I'm not super tech savvy, but maybe the google WiFi pucks all have different IP addresses? If so, is there a fix for this?
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JefferMC
ACE - Expert
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36.9K Messages
2 years ago
Errors with location happen because of the ISP's assignment of a public address to your Gateway, not because of any internal Wi-Fi devices.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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cfaverty
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3 Messages
2 years ago
Original poster here. Still have the same problem, but just gave up since I live alone with my cats and they really don't care if 3 TVs are on or not. But still monitoring the forum on the chance that someone figures out a good and easy workaround.
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