New Member
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1 Message
Transferring purchased movies from genie to gemini
We recently changed over from satellite DirecTV to Streaming with the Gemini. How do we access the movies we bought prior to changing over to streaming?
New Member
•
1 Message
We recently changed over from satellite DirecTV to Streaming with the Gemini. How do we access the movies we bought prior to changing over to streaming?
Accepted Solution
Juniper
ACE - Expert
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23.4K Messages
2 years ago
You don't. Those "purchased" moves are tied to their exact service. Nothing transfers between DirecTV and DIRECTV STREAM.
Think of those "purchases" as indefinite PPV rentals on DirecTV. They don't follow you to another provider.
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DIRECTVhelp
Community Support
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255.7K Messages
2 years ago
Thank you, ACE Juniper, for your quick and accurate response. Unfortunately, movies purchased on your DIRECTV via Satellite belong to the account they were acquired and can't be transferred.
We'd like to chat and see what options we have available for you. We'll send you a PM to start working.
Claudia, DIRECTV Community Specialist
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