I know they are using the app on a TV. I am not sure he will know how often he is getting the message as he is not monitoring the area where they are using the app/osprey box that often. I do have that question in to him to see if he can estimate.
For the DIRECTV app, there must be no errors. That is why I want to know how often this happens to you. However, for the DIRECTV Box, you can disable the "Are you still watching?" message by going to settings. To do this:
1. Press the button that looks like a house on your remote control and go to where it looks like a gear, then hit OK.
2. Go down to the system and hit OK, then hit OK on display and hit OK again.
3. Go to power saving and select OK to turn it off. This should prevent the message from popping up
Please let me know if you are able to complete the steps provided above.Natalia, DIRECTV Community Specialist
The App shouldn't receive any message for Power Saving. In case you are receiving that message in the App. Please let us know so we can investigate it. Natalia, DIRECTV Community Specialist
Yes I get that stupid pop up on the direct tv app, used on Firestick, happens every 3-4 hours I don't change the channel and I like to leave my tv on for my dogs to watch, while I'm out.
Need a fix to turn that notification OFF! Hate it, had to replace one of my tvs from burn in from that stupid thing coming on.
How do I turn this off? I'm using a Samsung TV and have the energy power setting turned off in the TV, but the app always gives me this message and there's nothing in the DiercTV App settings that will turn this off. It's annoying
The "Still Watching" option is turned off in the settings of the Fire Stick under "Data Usage Monitoring" I'm still getting the popup. Any other ideas?
DIRECTVhelp
Community Support
•
254.5K Messages
1 year ago
Can you please confirm on which device you use the App and how often you receive this message? Natalia, DIRECTV Community Specialist
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KurtWhiton
9 Messages
1 year ago
I know they are using the app on a TV. I am not sure he will know how often he is getting the message as he is not monitoring the area where they are using the app/osprey box that often. I do have that question in to him to see if he can estimate.
0
DIRECTVhelp
Community Support
•
254.5K Messages
1 year ago
For the DIRECTV app, there must be no errors. That is why I want to know how often this happens to you. However, for the DIRECTV Box, you can disable the "Are you still watching?" message by going to settings. To do this:
1. Press the button that looks like a house on your remote control and go to where it looks like a gear, then hit OK.
2. Go down to the system and hit OK, then hit OK on display and hit OK again.
3. Go to power saving and select OK to turn it off. This should prevent the message from popping up
Please let me know if you are able to complete the steps provided above.Natalia, DIRECTV Community Specialist
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0
KurtWhiton
9 Messages
1 year ago
They were able to complete that. One person responded that should fix it on the app too. Yes?
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DIRECTVhelp
Community Support
•
254.5K Messages
1 year ago
The App shouldn't receive any message for Power Saving. In case you are receiving that message in the App. Please let us know so we can investigate it. Natalia, DIRECTV Community Specialist
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Bulletproofbody
New Member
•
11 Messages
1 year ago
Yes I get that stupid pop up on the direct tv app, used on Firestick, happens every 3-4 hours I don't change the channel and I like to leave my tv on for my dogs to watch, while I'm out.
Need a fix to turn that notification OFF! Hate it, had to replace one of my tvs from burn in from that stupid thing coming on.
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0
bcbsncjlj
ACE - Expert
•
6.2K Messages
1 year ago
If you had read any of the previous comments on this post, you would know what to try. Turn off power saving!
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Bulletproofbody
New Member
•
11 Messages
1 year ago
ACTUALLY BOBBY,
ITS NOT IN POWER SAVING.
If you are using a Firestick it is in the DATA USAGE MONITORING. In settings of the Firestick.
TURN OFF, Still watching
It's setup to turn off data to the firestick when your tv is off.
That's why it keeps asking you if you are there.
SO add that in there you snippy biatch.
(edited)
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bcbsncjlj
ACE - Expert
•
6.2K Messages
1 year ago
Who's Bobby?
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Juice1818
13 Messages
10 months ago
How do I turn this off? I'm using a Samsung TV and have the energy power setting turned off in the TV, but the app always gives me this message and there's nothing in the DiercTV App settings that will turn this off. It's annoying
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0
Bulletproofbody
New Member
•
11 Messages
10 months ago
If you are using a Firestick it is in the DATA USAGE MONITORING. In settings of the Firestick.
TURN OFF, Still watching
It's setup to turn off data to the firestick when your tv is off.
That's why it keeps asking you if you are there
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Juice1818
13 Messages
10 months ago
I’m using the DirecTV app from the Samsung TV’s app store
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ilikeham
3 Messages
7 months ago
The "Still Watching" option is turned off in the settings of the Fire Stick under "Data Usage Monitoring" I'm still getting the popup. Any other ideas?
(edited)
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bcbsncjlj
ACE - Expert
•
6.2K Messages
7 months ago
Restart your device and then verify that the settings is off
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ilikeham
3 Messages
7 months ago
After Restart "Still Watching" shows "OFF"
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