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2 Messages

Monday, September 30th, 2024 12:22 AM

Unable to connect to DIRECTV STREAM on any device without vpn

I am currently unable to connect to DIRECTV STREAM via any device in my house. Not through the apps on my devices or through the web (computer/phone). I am able to connect if I VPN or use my cell phone (off wifi).

  • Phone App can:
    • access streaming content when on wifi - I think because I did it without wifi at one point (trouble shooting) but not entirely sure
  • Phone App can not:
    • when on wifi access any of my account information (e.g., Account > See Account Detail) - I get the DIRECTV "Something's went wrong" error
  • PC can:
    • access everything when on VPN 
  • PC can not:
  • Tablet DIRECTV App / TV (via DIRECTV app on google chromecast)
    • Tablet app says "an error has occurred" when trying to connect
    • TV (via app) says care code: 902

ISP = Xfinity

Router = Nest Wi-Fi Pro

This is the only streaming service I have this issue with. I have never had any issues with (or had to make adjustments to) netflix, prime, hulu, max, etc., etc., etc. 

ACE - Expert

 • 

6.2K Messages

2 months ago

Care Codes are DirecTV Satellite error codes not DirecTV Stream error codes. Are you or have been a DirecTV or AT&T subscriber or have linked accounts?

(edited)

2 Messages

2 months ago

I thought the same about the error code when I was researching the issue. I have never been a DirectTV subscriber (new to DirectTV) nor AT&T. The account (email) I used when I created the DirectTV stream account is fairly new. 

The issue I am having is very similar to:

https://forums.directv.com/conversations/directv-stream-setup-equipment/cant-log-into-direct-tv-stream-app-care-code-902/669fa3d62acbeb426ba87554

The solution he found works for me as well... but why?

(edited)


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