1 Message
Unable to receive login code sms
I am trying to login, however i get the message To help keep your account secure, you’ll need to confirm your identity. We’ll send a one-time code to ***.**6.0412. The code may take a few minutes to get to you. This is not my phone number
bcbsncjlj
Expert
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6.5K Messages
9 months ago
Try again and this time have the code sent to your email address
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DIRECTVhelp
Community Support
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255.6K Messages
9 months ago
Good idea, @bcbsncjlj. If that doesn't work, we have a specialist who can help you update the phone number listed on your account. We're sending you a DM. Kesiah, DIRECTV Community Team
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Juniper
ACE - Expert
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23.4K Messages
9 months ago
Was that ever a phone number you had, or at least claimed you had? If so then you just need to update the phone number on the account. I agree use another option such as email to get in. After that update your info. You can go by the DM they sent you, log into your account online, or if needed call customer support.
However, if that phone number is not one you have ever had or even purposely given as a fake number (some people do this to try and avoid spam calls), then I would do a full review of your service and update the password on the account.
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