2 Messages
Volume issues
Just got a brand new Vizio tv. Whenever I use the Direct TV app, commercials volume drop. Goes right back to normal when the "show" returns.
Deleted app and reinstalled. No change. Other apps from the TV work. Other apps loaded on firestick work. It's only on Direct TV.
DIRECTVhelp
Community Support
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254.9K Messages
2 months ago
Hi, @Dugestyle. Broadcasters send audio and should be sending programming with the same audio levels for the commercials and programs. Some TVs have a volume normalization feature. You may refer to your TV owner's manual, or you can reach your TV manufacturer for assistance. John, DIRECTV Community Specialist
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Juniper
ACE - Expert
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22.8K Messages
2 months ago
DirecTV app shows are normal.
Commercial comes on and volume drops.
Show returns and volume is back to normal.
Umm...what's the problem? That sounds great. Usually a complaint is commercial is louder than show.
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Dugestyle
2 Messages
2 months ago
I have went through the setting and tried out all of them. It only happens with Direct TV App in use. Manufacturing sent me to Direct TV
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DIRECTVhelp
Community Support
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254.9K Messages
2 months ago
Thanks for trying. We're sending you a DM, so we can take a closer look into this. John, DIRECTV Community Specialist
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