11 Messages
Why is Directv not support firestick, Samsung or roku
Why is Directv not support firestick, Samsung or roku. Its now been a month, support lies and says its being worked on.
NOT!
11 Messages
Why is Directv not support firestick, Samsung or roku. Its now been a month, support lies and says its being worked on.
NOT!
bcbsncjlj
ACE - Expert
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6.2K Messages
2 months ago
They do support those devices. I use fire sticks and Roku on all my TVs.you need to provide more details with your situation.
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Tiredofserviceiscrap
11 Messages
2 months ago
Ok, only in on my brand new roku, firestick and samsung tv does Directv not provide support. Supposedly there is an "outage" which has now lasted a month.
I doubt yours works either.
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Tiredofserviceiscrap
11 Messages
2 months ago
Why does directv want to be microsoft? It has now been over a month directv support can not resolve directv failures.
It is NOT complicated, its an app. Simple stuff, failure of directv to find a valid subscription is all directv.
Fix your crap apps/software.
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 months ago
Can you log in to your DirecTV Stream account? Are you a previous or current DirecTV or AT&T subscriber?using the same credentials,being email/password?
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Tiredofserviceiscrap
11 Messages
2 months ago
Thank you for your assistance
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Tiredofserviceiscrap
11 Messages
2 months ago
nothing like having your posts edited by others for no valid reason
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 months ago
The moderators edit the post not others subscribers
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Tiredofserviceiscrap
11 Messages
2 months ago
Nope, I am an att customer. however our directv subscription is not through att.
Yes, successfully authenticate vi the apps on any of the devices. As I said this was previously working.
This is frustrating as after a month and multiple calls to support, they have lied stating and "outage".
As shared authentication with my credentials is successful, the apps fail to confirm our paid for subscription. Tablet works fine.
This problem should not take a month to resolve.
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 months ago
Are you using the same credentials for you AT&T account as with DirecTV Stream or are they different?
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 months ago
If you select sign in what happens? Any messages or error codes?
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Tiredofserviceiscrap
11 Messages
2 months ago
It successfully authenticates and goes back to the same screen.
"start free trial" or "sign in"
free trial>pick a subscription> enter phone number
"This email/phone number are associated with and existing account"
I try "sign in" again with the same results.
We successfully login with our credentials. The app simple does not confirm our subscription.
Support should be able to debug this and track trace the issue with not finding our subscription.
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 months ago
Have you tried changing your email on the DirecTV Stream account to a different email? Then delete the app and reinstall and try with the new email.
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