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New Member

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7 Messages

Sun, Oct 10, 2021 7:26 PM

4K events loading late in the guide

Recently I have noticed 4K events load extremely late into the guide. For example its 3pm Eastern and I still do not see tonight's FOX MLB ALCS game in the 4K guide.  There should be a MLB game tonight and tomorrow loaded in the guide. 

In the past we would have at least 1 week's worth of events loaded by Wednesday morning. Even other providers (fios) have these events loaded in their 4K guide. 

When events are not in the guide us customers are not able to schedule the DVR to record the game. Please work on getting the 4K events loaded sooner in the guide. 

New Member

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7 Messages

2 m ago

The following events are currently NOT in the 4K guide: 

Tonight (10 October) Astros at White Sox (8pm ET) 

Tomorrow (11 October) Rays at Red Sox (330 pm ET) 

Tomorrow (11 October) Astros at White Sox (7pm ET) 

Thursday (14 October) Buccaneers at Eagles (8pm ET) 

(edited)

New Member

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7 Messages

2 m ago

Its showing 4K on the Amazon Fire Stick 4K and on the FIOS app but nothing from DirecTV   nothing in the guide its now 430 PM ET .. 

Please ADD the 4K events to the 4K guide   

New Member

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7 Messages

2 m ago

The MLB games are in the guide now but at 6PM it was not there. 

The other day I was unable to DVR the 4K game as it was not in the guide at 4PM Eastern. 

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Thanks for reaching out @4Kfan, I'm happy to help with your guide!

To aid with the guide updating, it may be helpful to refresh your DIRECTV equipment


the Astros at White Sox game has been postponed. You can view our
DIRECTV Sports Schedule for more info.


You can also check our MLB and NFL schedules for info on upcoming games.
    
Please let us know if this helps.


- Joseph, AT&T Community Specialist    

New Member

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7 Messages

2 m ago

4K events are loading better now thanks 

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Thanks for the update @4Kfan!

 

Here's some additional support for your services moving forward Troubleshoot 4KTV

 

Thanks for being a valued DIRECTV customer!

 

-Jordan, DIRECTV Community Specialist


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