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New Member

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19 Messages

Saturday, February 19th, 2022 5:01 PM

5 days and counting Can't watch DirecTV on a mobile device or the internet after HR54 upgrade

THIS IS NOT RELEATED TO DIRECTTV STREAM.  Up until 2/13/2014 I had a DirectTV HR34 box I know it was not capable of remote access to watch recorded shows.  I could still do schedule recordings from a mobile device and attempt to watch TV on an iPad. We had slow DSL internet but fiber was on the way, part of the plan after the fiber install was to upgrade the DirecTV equipment.  I am a technical person, everything is connected, on the web site my new DVR HR54 is connected to the internet.  I checked all the settings on the box.  I have installed and reinstalled the DirecTV app more times than I can count. I have the latest iOS version and DirectTV app on my iPad.  Be it my phone, via an internet browser, the iPAD.  I am in my house on the same network. I can't watch anything on a mobile Device, it says I need to upgrade my package.  After each install its still see the old HR34 DVR that was removed on Monday 2/14.  I no longer have that equipment.  According to DirecTV web site I need the Advanced Receiver Service.  As of 2/13/2022 I did have those services.  As of now on the DirectTV web site I not longer have Advance DVR Receiver which according to DirectTV I need that service to watch on a mobile device.  I've made 3 calls this week, call logs show I have been on the phone for over 3 hours. 

I call and get transferred for mobile  device assistance or login assistance. I can login, my DirecTV works to watch TV using a box but I can't stream on mobile  devices, which I was able to do before.  As of today 2/19/2022 I am on my 4th transfer.  Based on internet searches this is a very common problem but nobody seems to understand at DirecTV?  I am at a complete loss.  The simple fact after deleting applications clear caches, reinstalled, re login it still sees equipment I no longer have 5 days later?   I can understand 24 hours to update, I could understand reinstalling apps, or clearing cache, the issue I see is very clear on my end.

New Member

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5 Messages

2 years ago

@Sophia,

Here is the message I get when I try to stream via DirecTV online:

"To tune to this show, your Computer must be joined to the same Wi-Fi network as your receiver."

My computer and my receiver are hardwired (Ethernet) to the same network.

Thanks

Community Support

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19.6K Messages

2 years ago

Thanks for the details, @Frank3389.

 

Please confirm to us the channels you are trying to watch. Some stations are considered In-Home channels, which means you need to be connected to the same home network, as well as same IP address as your DIRECTV receiver.

Sophia, DIRECTV Community Specialist

New Member

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1 Message

2 years ago

I’ve had this issue for nearly 2.5 years, and every single time, I get told that it’s been “elevated to my manager” or “elevated to the engineering department”. This is ridiculous. I’m very tech-savvy, so everything is up to date, cache is clear, and uninstall/re-install didn’t work, etc. This is not “operator error”, it is ATT error. 

(edited)

New Member

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7 Messages

1 year ago

I’m having the same issues as everyone here since “upgrading” to new satellite devices. I cannot watch live tv on browsers and it keeps saying I have to upgrade my subscription. 

New Member

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1 Message

1 year ago

I am having the same issue. I can't watch streaming services on any device or on my roku TV. I am a new customer and just had the box installed yesterday 1/29. The stream worked perfectly fine prior to installation but now I get 4 channels to stream.  I was Todd by technical support ot would take 24-48 hours to update the streaming services.  To clarify I have satellite and not the direct tv stream. Has anyone else been told this by technical support? 

ACE - Expert

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19.6K Messages

1 year ago

Yes, it will take 24-48 hours to download all the guide data from the satellite and the internet.  There are bugs in the new app that may be limiting the channels you are getting.


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