771 signal issue

Thank you for reaching out in our forums, @tweetycheex79!

We appreciate you trying the steps listed in Tips to resolve the 771 issue.  We do have some questions about the issue:

1. Has this been an issue for a long time?
2. Have you had any unusual weather recently? Unusual or nonseasonal weather can cause physical damage to the dish, move it out of alignment, or degradation to cables over time.
3. Did you check outside for actual physical obstructions to your dish? Even a slight obstruction can cause loss of channels.
4. Did you check the cabling inside the home for any loose connections or physical damage to the cable?

Here is a great article that may provide additional steps and insight to what could be causing the error.

If you are still in need of a service call, please reach and let us know.

Meaghan, AT&T Community Specialist