Contributor
Advertising on my Directv that covers the entire screen
While watching television I keep get ads that cover the whole screen for other channels such as Hallmark Movies or CMA's etc. It goes away if you touch the remote or push a button on the remote. It's very annoying. … How do I get it to stop?
Accepted Solution
Official Solution
shannon02
ACE - Expert
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21.1K Messages
5 years ago
Welcome to the paused program ads the only way to prevent them is to disconnect the internet from the receiver or not pause the program.
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txtommy
Tutor
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1 Message
5 years ago
Mine is doing the same thing but it has nothing to do with 'pause' since it happens every few minutes while actively watching a show. How do I make it stop?
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shannon02
ACE - Expert
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21.1K Messages
5 years ago
Try a red button reset.
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txtommy
Tutor
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1 Message
5 years ago
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kelly_a
Scholar
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118 Messages
5 years ago
Same thing happening here. Every 12 - 15 minutes, while watching a show, commercials will come on covering the whole screen. Sometimes 8-10 commercials in a row. 🤔
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txtommy
Tutor
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1 Message
5 years ago
Ours shows the ads not only on the TV connected directly to the Genie but also on 3 other TVs connected to Minis. Reboots have not helped at all.
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Martiner
Contributor
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1 Message
5 years ago
does anyone have a fix on this problem?
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litzdog911
ACE - Sage
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46.4K Messages
5 years ago
Resetting your main Genie DVR might help.
It's a bug that DirecTV must fix in a software update.
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txtommy
Tutor
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1 Message
5 years ago
As I mentioned in an earlier reply, neither red button nor unplug resets worked.
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litzdog911
ACE - Sage
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46.4K Messages
5 years ago
Bummer. Then it would be "solved" until they fix their software.
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