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tbone3912's profile

Contributor

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6 Messages

Tuesday, September 21st, 2021

All recordings loose time all night after storm and signal loss

If there is a storm any time during recording, The signal is lost and the recording stops.  After it starts up again the recording finishes and you loose that time of the program the signal was gone.  Unfortunately the recording doesn't continue for the hour to catch the beginning of the next show.  The start of the next recording doesn't start until your into the program by the time the signal was gone.  Why the (Edited per community guidelines) can't DTV modify the software to correct this problem! Does anyone know the magic incantation to reset recording if you happen to be up and catch the signal loss.  I've tried turning the DVR of and on and then turning the recording option off for the show and then back on, but I still loose time on each recording all night.

I can only half understand loosing the signal because of clouds given technology in 2021.  I can sit in my basement with small windows and still get a signal on my handheld GPS but DTV can't get a signal with a large dish outside because of clouds?

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ACE - Expert

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21.3K Messages

4 years ago

Most likely your dish needs to be aligned.  DTV DVRs will not rerecord any programs that was reordered within the last 28 days.

Contributor

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6 Messages

4 years ago

Satellite test shows all green, strong signal.  Not downloading shows.  Using guide and pressing program button on remote.  Shows are recording, but missing time at beginning of all shows that night equivalent to the amount of time the sat signal goes away due to storm clouds.  Somehow it fixes itself since the next day everything is corrected on repetitive recordings.  Sounds like software does fix things but not real time after a sat signal loss.

Community Support

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255.7K Messages

4 years ago

Hi @tbone3912, thanks for contacting us

DIRECTV delivers 99% worry-free signal reliability. On very rare occasions, severe weather conditions may interrupt a signal for a moment, but the clear and crisp picture you’re used to always returns very quickly.

You can also watch your favorite movies and shows On Demand on your computer or just about any mobile device you own. You can also stream
your favorite channels live anywhere in your home Wi-Fi network

Fernanda, DIRECTV Community Specialist

Community Support

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255.7K Messages

4 years ago

Hi @tbone3912, thanks for contacting us

DIRECTV delivers 99% worry-free signal reliability. On very rare occasions, severe weather conditions may interrupt a signal for a moment, but the clear and crisp picture you’re used to always returns very quickly.

You can also watch your favorite movies and shows On Demand on your computer or just about any mobile device you own.
Fernanda, DIRECTV Comunity Specialist

ACE - Expert

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21.3K Messages

4 years ago

Post the 99 and 103 sats.


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