Contributor
Android app not working
After logging in to the directv app I get a error 0701 After that I get no network connection this happens in Home and mobile wireless I can log in but I wanna go to Load channels it automatically Stops and closes This started happening after android update on 10/18
Accepted Solution
Official Solution
ATTHelpForums
Community Support
•
3K Messages
5 years ago
Hello Community,
Thank you for reaching out and providing your feedback. We are aware that some customers are having trouble with their app and we are working to fix it.
We will update this thread when it is resolved.
Tim, AT&T Community Strategy
0
0
DIRECTVhelp
Community Support
•
255K Messages
5 years ago
Hello @killerdad40,
We understand that you're having trouble with your DirecTV app after phone update. Don't worry, we can help with that.
Have you tried to reinstall the app?
Also take a look at this article here that will help with troubleshooting your app. Let us know if that helps.
Charles, AT&T Community Specialist
0
0
killerdad40
Contributor
5 years ago
Nope has nothing to do with my phone or update tried on another device same result. I log into my att/direct tv account no problem error 0701 is an etoken error on DirecTV's end
0
0
DIRECTVhelp
Community Support
•
255K Messages
5 years ago
Hello @killerdad40,
To fully assist with this situation further, we will need to look over your account in more detail.
I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.
I look forward to your response and the opportunity to help you!
Charles, AT&T Community Specialist
1