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New Member

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8 Messages

Monday, May 9th, 2022 4:34 PM

Any way to turn off the wi-fi off on my Genie?

Is there a way I can turn the wi-fi off on my new Genie if I am not streaming?

ACE - Sage

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46.4K Messages

3 years ago

By "turning off WiFi", do you mean disconnecting your Genie from the internet? You'll need to repeat the Genie Network Setup process and remove your WiFi network there. But why do you want to do this?

New Member

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8 Messages

3 years ago

Because I have limited Wi-Fi and it's using my data even if I'm not streaming.  I'm new to streaming so I have only tried just to see if I could actually stream with my poor internet.

New Member

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8 Messages

3 years ago

I guess I need to remove my Wi-Fi settings until I decide to stream and then reset my Wi-Fi settings.  It just should be easier.  There are many of us that have limited Wi-Fi and we only want it on when we want to stream.

Community Support

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255.1K Messages

3 years ago

Hello @kegweir, we understand it is important for you to keep an eye on your Wi-Fi usage.

Please let us know what device are you using with your DIRECTV STREAM service to help you with the best resolution.

We'll take it from there.

Johana, DIRECTV Community Specialist

New Member

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8 Messages

3 years ago

I just had a Genie installed.  I thought it would only use the Wi-Fi when I was streaming but it seems to be using Wi-Fi all the time.  We have poor internet and I was surprised it even connected.  I need to be able to remove my password so I can connect it only when I can possibly stream.

New Member

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8 Messages

3 years ago

If I'm just watching a show on regular Directv why is it using my Wi-Fi?

(edited)

Community Support

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255.1K Messages

3 years ago

We appreciate the details @kegweir and we want to clarify everything for you. 


To take a closer look on this, please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

 

We'll be waiting for you.

 

Johana, DIRECTV Community Specialist 

ACE - New Member

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3.5K Messages

3 years ago

Genie--that is Dtv Satellite. Wrong forum

ACE - Professor

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2.3K Messages

3 years ago

Moving to the DirecTV satellite forum

ACE - Expert

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21.1K Messages

3 years ago

WiFi is used to connect to the internet for On Demand, start from the beginning and paying for PPV with the remote as such there is a lot of data usage when first connected to download the On Demand guide and then there is back round data usage to maintain it.

ACE - Expert

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2K Messages

3 years ago

If I'm just watching a show on regular Directv why is it using my Wi-Fi?

If you are watching a satellite channel, it’s not using WiFi. However, the genie could be using WiFi at anytime to download on demand programming updates. 


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