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App keeps closing when i chose a program

I am using a samsung s9 current software version. I have reinstalled the directv app multiple times. I can launch it and get logged in. I get my list of channels but when I click on a program it just closes the app. It has worked in the past.

Responses

DIRECTVhelp

Community Support

•

255K Messages

5 years ago

We'd love to help you with your streaming app, @Pskweres.

Did you try using another device?

We suggest that you clear cache on your device and then try again to see if that helps.

You can view this great article to get tips on how to troubleshoot your DIRIECTV app not working.

We're here if you need further assistance!

Yetty, AT&T Community Specialist

2

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P

Pskweres

New Member

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3 Messages

Yes it works fine on the other device. I have cleared cache and restarted the phone. I was playing around with it and if i press the arrow to the right of the tv program it will play but if i press the program title it closes

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5 years ago

0

DIRECTVhelp

Community Support

•

255K Messages

Hi, @Pskweres.

We're currently aware of this and we're working to provide resolution as soon as possible. We apologize for any inconveniences this may have caused you.

Please feel free to reach out to us if you need anything else.

Thank you for choosing AT&T.

Marc, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

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5 years ago

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