Tutor
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5 Messages
Apps & Cinema Plus do not work
I have a whole house DVR and one additional receiver. Models HR24-100 and H25-500. Something isn't correct with the installation. The young tech here didn't have the answers. They are all connected via coaxial. Ethernet cable is connected from router to Cinema Connection device. When I right click on arrow to pull up apps, I can see that I have none, and can't download any. The connection and response seems exceptionally slow. I have yet to get an app. When I try to sign in online and set up APPS with my PC, the screen just locks up on the sign in screen. No success yet. Any help greatly appreciated!
peds48
Expert
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32K Messages
13 years ago
if you just got installed, you need to wait a few days for all the authorizations to fall in to place. it might take a couple of says before you can use the "extra features"
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scott_s
Tutor
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5 Messages
13 years ago
It was installed Friday 10/14 if that helps.
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dcd
Expert
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20.7K Messages
13 years ago
Yes, be patient. When you press the right arrow if you don't get a "no network or Internet" message then you are connected and the apps will be along eventually.
You might open your guide to channel 1239 and download a music concert. Note the length of the program and time the download. That will give you an idea of the speed you can expect. Connection speeds in the range of 8-10 Mbps are excellent, slower speeds will take longer to download. You can check your speed here www.speedtest.net
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scott_s
Tutor
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5 Messages
13 years ago
I will wait patiently. I use www.speedtest.net occasionally. Typically I'm 10-11 down, 1 up. Getting in a little further, under "feature apps", it now comes up with "sorry we are experiencing technical difficulties. Please try again later." Hope this is progress. APPS are popular, hoping this wan't the old bait and switch. 🙂 Look forward to using it.
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dcd
Expert
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20.7K Messages
13 years ago
Did you run the test at channel 1239 as suggested? Not sure what sort of fraud you think anyone is attempting but I made an effort to assist you in determining if, to quote you, "The connection and response seems exceptionally slow." are indeed slow or normal. Of course I'm relying on you to do the testing. If you're satisfied where things sit we can leave it there.
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scott_s
Tutor
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5 Messages
13 years ago
I appreciatethe help. I'd reviewed several strings here where apps aren't working for people, and they were never successful in getting them to work. I definitely want mine to work and appreciate all of your help. My tested ISP connection speed consistently runs 10mbps - 11mbps, I test it regularly, as I've always streamed HD video through Netflix as well as other Roku applications. I will download a video later today and note the time. Thank you.
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scott_s
Tutor
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5 Messages
13 years ago
Apps started working last night. Turns out patience was the answer. Thanks again!
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dcd
Expert
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20.7K Messages
13 years ago
Heheheh, yes indeed, good for you. When one is waiting impatiently and another advises "patience" it's easy to see the advice as a put off. Glad you're up and running. Your sports scores will be available with the red button on the sports channels as well.
In case you aren't aware, and you can experiment with this (613 is a good channel). The Apps and the sports scoreguide use the same circuits in the DVR. If you run apps then scoreguide won't come up unless you press the exit button. Moving to different channels may clear the button as well, but the exit is handy if needed.
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