Tutor
AT&T DirecTV online content on Firefox
Why can't AT&T/DirecTV get their problems integrating their DirecTV customers online (NOT DIRECTV NOW) service to work properly? I can not watch DirecTV on my home desk top computer using the latest version of Firefox and Adobe Flash Player? It works with Google Chrome and MS Internet Explorer. I have reset my modem, cleared the cookies and cache, restarted the computer. I have been having nothing but problems with DirecTV online streaming content since AT&T merged my DriecTV account with my AT&T account. Every week it is some new issue.
DIRECTVhelp
Community Support
•
255K Messages
6 years ago
Hi There @gwmolitor,
We would love to help you with this issue.
Can you please tell us what error you are getting with FireFox? Can you provide a screenshot of the error?
When did this issue start?
Please let us know.
Matthew, AT&T Community Specialist
0
0
gwmolitor
Tutor
6 years ago
This current issue started 08/19/2019 BUT is just one of a long line of problems that I have had accessing DirecTV streaming online content since AT&T merged my DirecTV account into AT&T.
Here is a screen grab.
I have made two phone calls to DirecTV tech support and they have not been able to correct this problem. I do not have any access to any DirecTV streaming online content on Firefox 68.0.2
1 Attachment
att checking streaming options.jpg
0
0
DIRECTVhelp
Community Support
•
255K Messages
6 years ago
Hey, @gwmolitor.
When browsers update, it can sometimes affect the functionality of certain features like streaming.
This may be fixed by a future update, but in the meantime, since you are able to stream properly on other browsers, we would recommend doing that while you wait for a fix.
Let us know if you need any further assistance.
Ramses, AT&T Community Specialist
0
0
gwmolitor
Tutor
6 years ago
It's not the new version that is the problem. I uninstalled the newest version and install the version that worked in the past but it didn't work on that either. Also, it appears that DirecTV streaming doesn't work on Chrome when It worked yesterday.
0
0
DIRECTVhelp
Community Support
•
255K Messages
6 years ago
We're here to help, @gwmolitor!
Since this is account specific, we will be sending you a Private Message (PM) to assist you with your issue. To read your private messages, please click the envelope icon at the top right corner of the page, or click here.
We look forward to hearing from you!
Donovan, AT&T Community Specialist
0
0