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Wednesday, April 21st, 2021

Audio dropout and pixelating during evening programming

I have allerted AT&T about our audio dropout and pixelating issues for more than 2 years. Earlier this month a service technician came out and said AT&T was aware of the issue and there is nothing he could do. I'm paying more than $160.00/month. This interruption of service is getting to the point that I cannot enjoy watching television programs... especially those that are dialog-driven.

Is anyone else having this issue? My next option is to file a report with the FCC.  

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ACE - Expert

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14.1K Messages

5 years ago

Is this all channels or just some?  What's your zip code?

5 years ago

From experience it seems to be the Network Channels CBS, NBC, and ABC. Zip code is 19958.

ACE - Expert

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14.1K Messages

5 years ago

So its just the locals. The HD channels? All those three (and fox) come from the 99s satellite, transponder 8. What's your signal strength on that transponder?

5 years ago

...How can I perform this test without the purchase of expensive meters?

5 years ago

OK... this is what I found. Looks like the signal strength on transponder 7 is 100.


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