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yankeegreg's profile

Contributor

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4 Messages

Wed, Aug 17, 2022 12:30 AM

Audio in MLB Extra Innings cannot switch to another game

Audio in MLB Extra Innings cannot switch to another game

There is no longer a blue highlight around a game square to change the Audio from one game to another.
It has been that way for at least 2 weeks.

Is it a Directv issue or what do I need to fix this problem .

Accepted Solution

Contributor

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4 Messages

1分前

I reset the main unit and that did the trick.
Feel a little dump in that I generally reset my computer when there is an issue.
I reset the Mini's but not the Main unit, lesson learned and hopefully if others forget that simple task they can read this without posting.

Contributor

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4 Messages

1分前

I checked my other mini receiver and the blue box for the Audio is working.
I tried a reset on the Mini with the problem, that did not correct the issue.
I will try the main box reset later tonight.

DIRECTVhelp

Community Support

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16.4K Messages

1分前

Hi @yankeegreg thank you for sharing those details with us.

 

Resetting the main receiver is a great idea since it will refresh the service. Let's try it and let us know how it goes. 
Also you can try checking the cable connections, to see if everything is properly connected.

 

We'll be attentive.

 

Juan, Community Specialist

DIRECTVhelp

Community Support

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16.4K Messages

1分前

Hi @yankeegreg, thank you for confirming this information and share with us your insights.

 

We're glad to know everything is working properly now. Do not hesitate to contact us again for further support, we'll be happy to help.

 

Norman, DIRECTV Community Specialist


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