New Member
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4 Messages
authentication error
i have History channel in my DTV package but used to be able to stream old programs on my other TV with a fire stick. I am now getting an authentication error -0066: account not found for requested client IP. Does this mean i can no longer stream History on my Firestick
DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hi @jackbw, we are happy to help.
Maria, DIRECTV Community Specialist
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jackbw
New Member
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4 Messages
4 years ago
The issue seems to occur on one program only so far on my firestick. My newer smart TV lets me put in the activate code and recognizes it but my older TV with the firestick gives me the authentication error.. Thanks for responding.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Thanks for the details, @jackbw.
Let's work together on a fix. Have you tried to uninstall and reinstall the app? If not, please give it a try and keep us updated on how it goes.
We're here for you.
Kelly, DIRECTV Community Specialist
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jackbw
New Member
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4 Messages
4 years ago
I'll try that - thank you
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Perfect, you're welcome! We will keep an eye on this, please let us know how it goes.
Ana, DIRECTV Community Specialist
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jackbw
New Member
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4 Messages
4 years ago
I uninstalled and reinstalled the History app continue to get the authentication error on several of the programs but not all the programs. Any other ideas would be appreciated.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
No worries @jackbw. Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)
Juan, DIRECTV Community Specialist
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