New Member
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4 Messages
Bally Sports West
I have Bally Sports West as part of my Premier package and have been able to watch Angels home games so far this season. However, now that they are away I am getting error code 721 on that same channel. I am able to watch the pregame right up until the game and then I get this error. I called yesterday and was told there was an "outage" but I am experiencing the same thing now today. Any ideas? Is this some sort of a blackout situation? I have never dealt with this before in all of my years of having this package and this channel. The only difference is that we recently moved however are still in the West.
DIRECTVhelp
Community Support
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255.1K Messages
3 years ago
Hi, @WillLAA, we are here to help and make sure you can enjoy your favorite programming.
Let's try some easy steps to
get help with DIRECTV error 721.
It's also important to know that Bally Sports West is included in CHOICE and packages above, if you have the required package, let's check if you have Local Regional Sport channel depending on your zip code.
Let us know how it goes, thank you.
Maria, DIRECTV Community Specialist
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WillLAA
New Member
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4 Messages
3 years ago
I did already try to reset the box and technical support refreshed the signal. Neither one of those resolved the issue.
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DIRECTVhelp
Community Support
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255.1K Messages
3 years ago
Good morning @WillLAA thanks for the information regarding Bally Sports Programming on your package.
Since you already tried the basic troubleshoot, let's meet us in a DM to take a closer look into this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the forums)
We'll work from there to assist you as fast as possible.
Nick, DIRECTV Community Specialist
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JefferMC
ACE - Expert
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36.9K Messages
3 years ago
Did you visit Local Regional Sport channel and put in your zip code to verify that you're still in the Angel's home territory?
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WillLAA
New Member
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4 Messages
3 years ago
They are not listed regionally but I have been able to watch home games up until this point.
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JefferMC
ACE - Expert
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36.9K Messages
3 years ago
But you also said that you recently moved.
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WillLAA
New Member
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4 Messages
3 years ago
Right, and they aren't listed as a local team but I have still been able to watch home games. So why would away games be different? Further, I was able to watch the game logged into the Bally Sports website with my DirecTV credentials.
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JefferMC
ACE - Expert
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36.9K Messages
3 years ago
If your zip code doesn't show up as in the team local area, you shouldn't be able to see any games live or away. But the plot thickens...
A reason why you might not see a game (if you were otherwise authorized to see it) would be if some other channel has pre-emptive rights to show the game, e.g. a national channel like NBC, CBS, ABC, or Fox, or a local channel where the game is being played. For tonight, these channels are listed:
for Saturday (an Angels Home game):
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