New Member
Ballys Great Lakes on 662 with HD Aspect Ratio issue
Starting tonight with the Indians Cubs game, this feed has an HD aspect ratio issue. It is easy to see this problem (call it "thin people" issue). The issue is persistent, but interesting that SOME commercials have the correct aspect ratio. This is the very FIRST TIME all season with this issue ...and ALL OTHER DTV channels are FINE. I don't think it is a Directv issue, but perhaps Directv can at least advise the content provider (Bally Great Lakes - ch 662)
detuch254
ACE - New Member
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5.2K Messages
4 years ago
There is an aspect ratio issue with the HD content of the game. Commercials come in HD fine
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DIRECTVhelp
Community Support
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254.9K Messages
4 years ago
Hello @kfriedline, thank you for the information. We will get the right people to look into this! And, thank you to @teetertotter for the feedback!
If you have any other questions or concerns, feel free to reach back out. You can also visit our support page for quick results.
Thank you for contacting AT&T Forums.
PrestonH, AT&T Community Specialist
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kfriedline
New Member
4 years ago
Sorry for not responding last night. The issue was fixed around the 6th inning - around 8PM. I believed from the beginning this was a feed issue ....probably from Great Lakes out to the Providers (eg: Directv) - since commercials were also sometimes affected. BTW, I am glad to see the responses on this forum! Hope these content providers keep their eye on things.
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DIRECTVhelp
Community Support
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254.9K Messages
4 years ago
Hi @kfriedline,
Glad to hear the video was fixed! If you ever need assistance in the future you can visit our support page or visit the forums. Thank you for choosing AT&T and have a wonderful day!
PrestonH, AT&T Community Specialist
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