Blacked out Philadelphia Phillies Baseball Games

Phillies games have been blacked out for me too and I am in Idaho.

Hello bluesmom13 - I am in Phoenix and experiencing the exact same thing with Phillies blackouts. I've been with DIRECTV for years and have never experienced this problem. I called DIRECTV and was on the phone for hours and just keep getting same stock answer as Juan posted "Sports blackouts and game availability aren't controlled by DIRECTV. The leagues, associations, and networks buy rights to broadcast certain games and control the broadcast availability." 

I totally know all of this. The problem is that unless I am completed unaware of a change in blackout rules, whereby someone on Arizona would be blocked by a Philadelphia game, there is some sort of error occurring. Unfortunately, DIRECTV refuses to take any responsibility and I'm left without being able to watch games I'm paying for.

Hello, @WilliamTerrill We know you want to enjoy the best of the season.

We offer a huge variety of content and games for sporting events. When it comes to individual games, those are controlled by the leagues, associations and networks that purchase the rights to broadcast them. More info here

Sometimes a blacked out game can be available in another channel. With the "GameSearch" function on our last receivers, if you tune to a game that's blacked out, the receiver will search for the same game on another channel. If it's found, you'll have the option to tune that channel. 

David, DIRECTV Community Specialist

Hi David,

Yes, as I noted in my post, I've heard the stock DIRECTV response many times now and I am totally aware. Yet, the Phillies games to my knowledge are NOT being blacked out by "the leagues, associations, and networks that purchase the right to broadcast them." There is an error/mistake occurring. Instead of repeating the same stock answer, perhaps someone at DIRECTV can actually attempt to fix the problem?

@WilliamTerrill I appreciate the clarification, I got your point.

Based on the information you shared, I want to investigate deeply about this matter. Let's meet in a Direct Message to continue, please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums). 

We'll take things from there.

David, DIRECTV Community Specialist. 

Hi David, can you clarify where I go to Direct Message with you?

I don't see a chat icon at the top of the page here?

Hi William,

I have called eight times in the last two weeks and told them this is an error in their programming. Very strange that Philadelphia and ( whoever they are playing , no matter where they are playing) is the only team that is blacked out. The

 last couple of times I called I spoke with representatives in Montana and they could watch the Phillies games. The last time I called  I was told that my issues have been escalated to the appropriate area? 

Hi bluesmom13, they told me the same thing as to escalating, so we'll see if they are able to fix the error. It's only the Phillies with me as well being blacked out. It's been so frustrating. I sent the Phillies an email the other day as well to see if there is something we're missing.

Hi William,

That is a very good idea. I will send them an email as well.

I work at a business in Colorado and for two weeks have been trying to get DirecTV to correct this mistake. It's been absolutely maddening as they insist time and time again that it is not their fault. 

Today, finally, two weeks into the season, I was told that they've finally discovered what the problem is. However, the issue won't be fixed in time for tonight's Brewers-Phillies game. So yet another game will be incorrectly blacked out. 

But I've been told tomorrow's Brewers-Phillies game should be available. We'll see. 

Hi Mike, can you share what they said the problem is?

Hi William. They wouldn't tell me, which makes it clear it was on their end. It's just astonishing that it takes two weeks of constant contacts by customers before they even decide to look into the issue. The season started April 7 and they didn't acknowledge until April 22 that it was a problem at all. And it won't be fixed until April 23 at the earliest. Anyone who has paid for this package should demand compensation for the error. 

Hi Mike,

I am glad they have finally acknowledged the issue. The last couple of weeks have been very frustrating !