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Monday, September 9th, 2019 12:13 PM

Blackout Chiefs Panthers

Bought the expensive Sunday Ticket to watch the Kansas City Chiefs game. I invited 20 people over for the opener. Right as the game was about to come on the screen said The game is blacked out and there are no other channels to view it on. Called direct tv. On hold for ever then told I was being transferred and hung up on. Called again on 2 different phones so maybe we could get thru. On hold for almost an hr the got someone on 1 of the phones. Told I was being transferred. Disconnected again. The other phone was answered after being on hold for over an hour. Told the customer service person not to transfer or disconnect me. The customer service person told me that there is a know problem with the game being blacked out in Georgia and they were working on it. I guess they resolved the issue as the game finally came after halftime. Then they switched to another game in the 4th quarter saying the game was not competitive enough. Got to watch a game for a little over a 1/4 of the action. Customer service absolutely terrible. They say you get what you pay but not with direct TV. Payed a lot of money and they did not deliver. Customer service terrible with foreign agents you can not understand then they disconnect you. If you plan on having people over to watch the game on Sunday ticket have a plan b. Customer service absolutely worthless. If I paid 1/4 of my bill my service would be turned off. If they deliver 1/4 of their service nothing happens.

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