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New Member

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6 Messages

Tuesday, January 28th, 2025 1:04 PM

Blue screen with DIRECTV logo

My service will stop and all I get is a blue screen with the DIRECTV logo. This is the 2nd receiver doing the same thing. Once I reset the receiver - it’s ok for a few hours if I’m lucky. Any suggestions??

Community Support

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254.7K Messages

2 days ago

Hi, @DannysGirl21. We'd like to know more about this issue. Does the logo move on the screen? If it moves, it's the screensaver; if not, it shows between programs, typically before and after sports. It may also show on other channels without scheduled programming. Additionally, does it display an on-screen error message? Charles, DIRECTV Community Specialist

ACE - Sage

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46.3K Messages

2 days ago

What model DVR/Receiver?  It could be failing. 


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