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New Member

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9 Messages

Tuesday, January 18th, 2022 5:42 AM

Bursts of delays on DVR recorded shows

I noticed that when only watching shows that I have had recorded on my dvr, that halfway through the show, the show still plays but it's clear something happened that produces split-second freezes of the show while continuing to play. Weirdest thing - and happens when I'm at the midpoint or beyond of watching shows recorded from NBC, Bravo and others. Why this stutter effect?!? Am I the only one on the planet that is fortunate to have experienced this?

ACE - Sage

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46.4K Messages

3 years ago

What DVR model number do you have?

When did the problem start?

Have you tried resetting the DVR?

New Member

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9 Messages

3 years ago

Thanks for the reply! It's a 2 year old Genie unit along with a very thin dvr box. Didn't see model #s on outside of units. I did the reset to no avail. Also took pics of the 2 units in case you need. 

ACE - Sage

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46.4K Messages

3 years ago

Don't see the pictures. 

Model numbers should be on the back or bottom of the boxes. 

It's possible that the DVR's hard drive is dying.

New Member

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9 Messages

3 years ago

here's a couple pics in interim

New Member

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9 Messages

3 years ago

Genie

ACE - Sage

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46.4K Messages

3 years ago

Thanks. The little box is a Genie Mini Client. It's slaved to the big box, which is your main Genie Server DVR. Did you try resetting the big box?

New Member

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9 Messages

3 years ago

Thanks! Never reset the big box. Any tip on how to reset it?

ACE - Professor

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2K Messages

3 years ago

easy way --use your remote --Search (type) CLEARMYBOX -Search -search all -- It will reboot 

New Member

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9 Messages

3 years ago

Trying now 

ACE - Professor

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2K Messages

3 years ago

Note: after the reboot it will take 24 to 48 hours for the guide data and VOD menu to return fully 

New Member

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9 Messages

3 years ago

Just reset it and will watch a recorded show later tonight to test and will report back. Thanks! 

ACE - Sage

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46.4K Messages

3 years ago

Keep us posted.

New Member

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9 Messages

3 years ago

UPDATE: Well, that didn't work. Same issue halfway through the recorded show. Thoughts on next steps?

ACE - Sage

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46.4K Messages

3 years ago

Very puzzling. I've never seen anyone post this issue before. 

Is this happening with ALL recordings?  Just NBC?  Which ones?

ACE - Professor

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2K Messages

3 years ago

What Channel and what Show --was a new recording?


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