Cable channels flickering problem - goes dark and also see severe distrubance on image quality

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@lemmeno wrote:

It's been happening over a week now where the cable image goes dark for 3 seconds and comes back normal. Also the image quality goes bad. I tried to reset the router and followed the instructions given over the phone but that didn't help as I see it's happening more frequently to a point where I just had to shut the TV down. Please help.

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DVR/Receiver model number?

What channel(s)?

Have you tried resetting the DVR/Receiver?

 Model: C61-500 

Channels - Happens to all channels

Yes, I did reset the receiver and it stays good for a few mins and then continues to behave the same way

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@lemmeno wrote:

 Model: C61-500 

Channels - Happens to all channels

Yes, I did reset the receiver and it stays good for a few mins and then continues to behave the same way

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What your main Genie DVR model number?

Did you reset that box, too?

It's the main Genie DVR that feeds video to the Minis.

Oh, no I did not refresh the main receiver...here's the model number:  HR54-500. I just sent a refresh signal from website to refresh main website..let me see how it behaves later tonight. 

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@lemmeno wrote:

Oh, no I did not refresh the main receiver...here's the model number:  HR54-500. I just sent a refresh signal from website to refresh main website..let me see how it behaves later tonight. 

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"Refresh" is different than "reset". Reset using the red button near the access card.