New Member
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4 Messages
Cannot view downloaded shows on my ipad
I downloaded several movies to watch on my iPad while on vacation but cannot. Error message says that “looks like your receiver is in use or you are already streaming on another device. “. I am not doing either. Please help. Thanks


detuch254
ACE - New Member
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5.2K Messages
3 years ago
What app are you currently using with the downloads and is your iPad and DIRECTV app updated to the newest version? If so, perhaps you didn’t download the program correctly.
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Noah_N
New Member
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4 Messages
3 years ago
I am using the Directv app. I actually installed the most recent one from the App store
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DIRECTVhelp
Community Support
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255.6K Messages
3 years ago
@Noah_N we want to help you to continue enjoying your recordings.
Could you please confirm with us what are those channels that you downloaded on your DIRECTV App? So we can guide you in the right way.
We'll be waiting for you.
Fernando, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.7K Messages
3 years ago
You want the DIRECTV on the Go App.
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shannon02
ACE - Expert
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21.3K Messages
3 years ago
AFAIK there is no DTV on the go app anymore they combined it with the streaming app so if you have that app you can still use it until you can't.
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litzdog911
ACE - Sage
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46.7K Messages
3 years ago
DIRECTV on the Go App is still available in the Apple App Store.
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Noah_N
New Member
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4 Messages
3 years ago
I downloaded shows mainly from Lifetime and Hallmark. In NY the channels I used were 252 and 312
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
@Noah_N don’t download the most ‘recent’ app called just ‘DIRECTV’ because this app has plenty of bugs that DIRECTV needs to address in the next coming weeks. In all, the app was launched to conveniently allow the login of both satellite and DIRECTV STREAM customers in one app. Hence, there is no need for multiple apps.
As @litzdog911 previously eluded to, you must use the older ‘DIRECTV on the Go’ app until the bugs in the new app are fixed.
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Noah_N
New Member
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4 Messages
3 years ago
Litzdog911, I am using Directv on the go for the iPad. No luck :(
the strange thing is that a month ago when I was out of the US, I could view my shows that I had downloaded to my iPad. This time there are issues. It is sooo frustrating
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DIRECTVhelp
Community Support
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255.6K Messages
3 years ago
We appreciate the information provided, @Noah_N
To better assist you, and check into further options, please meet us in a Direct Message. Just check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums), and we'll be waiting for you there.
Julian DIRECTV Community Specialist
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