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Contributor

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1 Message

Sunday, December 25th, 2011 2:21 AM

Can't control HR24 via iPad. Settings > Whole Home >External Device is Missing!

I just upgraded to HD with MRV.   On my son's HR24 the option for Settings > Whole Home >External Device is missing!

 

Any ideas on how to enable this option so I can control the DVR from my iPad?

 

Configuration:

four HR24 HD DVRs

one HR20-100 HD DVR

one H24 HD receiver

 

All networked together via DECA,  and connected to my home network.

 

Networking seems to be fine as all of the units can see each other, and play recordings from remote machines.

 

All units have good IP address on my local network (DHCP).

 

Everything except my son's HR24 is visible to the iPad.  When I go to his receiver and try to enable External Devices, that menu entry is missing!

 

Under Whole Home I only have three choices: Share Playlist, Name Location, and Status.

 

Any ideas on what I need to do to enable this option?

Expert

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20.7K Messages

13 years ago

First thing to try is a red button (inside card door) reset of the recalcitrant DVR.

Contributor

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2 Messages

13 years ago

I am having the exact same issue as listed above...tried resetting as directed - no luck. Any other troubleshooting tips? Thanks!

Expert

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20.7K Messages

13 years ago

On the problem DVR's remote, press the brown right arrow button.  Do you get a "Apps loading" message followed by the Apps bar?

Contributor

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2 Messages

13 years ago

Turned on the tv today (12hrs later) and had the external device option! Guess the issue fixed itself....thanks anyways.

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