New Member
Can't delete series from series manager
I have tried to delete shows from Series Manager. Prompts says it has been deleted but when I go to Series Manager it is still there. If I start from the page with the Series Option on it, the show is on the status of series recording. If I go up to All Seasons, then to Record Series, the next page shows the show is not set up to Record. This group is growing some with 3 entries. Every show that reaches the season finale can't be deleted. I have 67 shows set to record, but I am not setting any more up to record series, I select episodes and go back and select new episodes that become available. That way I just have to delete the episode and not have to worry that the series won't delete. I had this problem about 2 years ago, and it was a problem with DTV updating their software. Is anyone else having this problem again. I would like to contact Tech Support directly rather than going through the phone loop on their main number. Or is there a Chat option I can go to. This is so frustrating.
TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
you're not deleting from the series manager, you are just deleting episodes. Which DVR do you have?
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blondie60644
New Member
4 years ago
Not deleting episodes, that is no problem. Getting the whole series deleted from Series Manager IS the problem. This happened about 2 years ago and it was an update by Directv that screwed up for many users. We just had to wait until they fixed several days. After that I wondered how many customers looked for alternate providers? I am thinking that now. Then I got on chat with DTV and the person there let me know of the problem, and was able to fix it from her end until it was fixed permanently for all the customers.
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litzdog911
ACE - Sage
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46.4K Messages
4 years ago
What DVR model do you have?
How exactly are you trying to delete the Series?
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blondie60644
New Member
4 years ago
I have Directv so it is one of the Genies that this records on and I go into DTV Series Manager to delete series.
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TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
No, you are deleting episodes. You need to use the recording manager. Go to the list of all recordings. At the top right you will see the button for the recording manager.Go up until it is highlighted. Select it. Select the series link you want to delete. Use the Record R button to cancel upcoming. This will delete the series link
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blondie60644
New Member
4 years ago
I am doing like I always have for years, I go to where this the Series Option is, select that and cancel the series. The directv provided DVR Genie, then responds the series has been deleted, but when I go to the Series Manager it is still in the list.
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