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Tutor

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10 Messages

Wednesday, December 21st, 2011 11:03 PM

Can't Uninstall

Hi,

 

Been trying to get this to work for a year now. I upgraded my PC and migrated the app, but not successfully, I guess (can't activate and an I do not have IE9 installed). So, I am trying to uninstall since the app so I can attempt a clean install. So far I tried:

 

- Uninstall in Control Panel (doesn't appear in list)

- Removed all register entries that contain "DirecTV"

- Removed all DirecTV folders in Program Files folder

- Removed all DirecTV folders in C:\Users\USERNAME\AppData\Local folders

 

What else is left?

 

Thanks for any help.

 

frank

Tutor

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10 Messages

13 years ago

no hope? anyone?

Expert

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20.7K Messages

13 years ago

The only thing I can offer is help pages 1 and 2.  I note there is at least one step you may not have tried.

1 Attachment

Tutor

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10 Messages

13 years ago

Thank you for the reply. I finally got this app to work after over a year of trying. Of all things, what fixed it was the installation of IE9. Go figure!

Expert

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20.7K Messages

13 years ago

Well, good for you and congrats on sticking with it. My wife recently got a new laptop and migrated the entire old one to the new, including Directv2PC. The app now want's the old activation code which she no longer has, so she abandoned the quest.

 

This software would try the patience of Job.

Tutor

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10 Messages

13 years ago

Heh, I spoke too soon. The app fires up and I can even select what program to view, When I click on play/resume, I get a quick busy icon, then nothing happens, No reported errors or anything. I tried changing my resolution to be within HDCP limits, and still nothing happens. I also removed the MS KB security update you mentioned in another thread, and still nothing. Any ideas?

Tutor

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10 Messages

13 years ago

😞

Tutor

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10 Messages

13 years ago

One month later of trying different things and still no joy. What is the big mystery here!?

Contributor

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2 Messages

13 years ago

I have the same problem, except after the busy icon freezes, the window gray-out and the program asks to be closed.  Guess I'll keep tabs on this in the forum.

Tutor

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10 Messages

13 years ago

Hope you have better like than I've had


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