New Member
Can't use DirecTV iOS app
I am getting sick of AT&T/DirecTV. I have an iPad and an iPhone. When I try to login to the DirecTV on both devices, I get Error, Unknown Error. When I click on OK, it opens the App Store to the DirecTV app, which I already have! I have uninstalled and reinstalled the app. The app is up to date. I have gone into Settings/DirecTV and deactivated the Use TV Provider provider option. Activated Clear Login @ Startup. I have gone into Settings, TV Provider and re-signed in after changing my login and password on the website.
I also can't log in to Discovery Go website. When try to log in to their website using DirecTV, I get "This Account Is Not Valid For The Application". I already pay too much for DirecTV and I expect to get what I pay for!.
tcronb
New Member
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1 Message
4 years ago
I’m having the same problems. Talked to AT&T and they said it was an issue on their end, and would be fixed soon. LOL. Yeah right.
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RAbel1975
New Member
4 years ago
Apparently I can't get any help here. Shocker.
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jamesbryanscott
New Member
4 years ago
Same.... is there a fix yet?? Called and talked to both ATT and DirecTV..... and after WEEKS...... still no help
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tcronb
New Member
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1 Message
4 years ago
Mine started working two weeks ago. I did nothing. It’s totally a att/directv link problem.
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tomasinamarie
New Member
4 years ago
I'm having this problem now too. It started a couple weeks ago. Anyone have fix yet?
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AbelR1975
Contributor
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2 Messages
4 years ago
Yes! You need to contact them and spend an hour on hold to get to the...i forgot the department name, I’m sorry. I believe that it’s a Tier 3 website management team. They need to MANUALLY sync your accounts. Thats if you had DirecTV and AT&T prior to their merger. The merge messed up a lot of stuff.
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Salban
New Member
4 years ago
I
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Salban
New Member
4 years ago
I am having the same issues. It’s been over a week now. I have called AT&T four times. All they do is transfer me to four different people who cannot help but affirm me over and over that they can help.
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AbelR1975
Contributor
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2 Messages
4 years ago
Bro, I’ve been there. I actually called the customer retention department to cancel. They helped more than anyone. They got me over to the right place. I *think* its the website management team, but I’m not positive. I had issues for MONTHS before I got it fixed. Everything has been fine after they sync’ed my accounts. That is the main thing... they need to sync your account.
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JonS
New Member
3 years ago
I have the same issue. They said they are going to fix it. Time to cancel DirectTV and move to another provider.
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blueztelecaster
New Member
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1 Message
3 years ago
HERE'S WHAT WORKED FOR ME (for real, and I've been trying to solve this for months)
1. Sign into DirecTV.com
2. Click your account in the top right corner and select "My Equipment" on the dropdown menu
3. You'll see your receiver a little bit below to the to the left of that dropdown and for me it says:
Genie Gen 2
Location: FAMILY RM
Having Trouble? Refresh Receiver (this is in blue as a hyperlink)
Click "Refresh Receiver," wait for 5 minutes and viola, the iPad and iPhone DirecTV apps suddenly work again.
Of course, DirecTV customer service and technical support were of no help. I only stick with this company cause of Sunday Ticket but BOY are those charging an arm and a leg for 20-30% of the services they say they're providing. A real scammy situation.
Hope my solution helps, though!
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Jtalberg
New Member
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2 Messages
3 years ago
Had same issue made sure my account is set up properly where I could log into my DIRECTV account, after that I went to settings the DIRECTV app and turned off cellular service and turned off TV provider since I only have Internet and DIRECTV and it worked.
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